Customer Experience Team Leader

Tai Tarian Ltd; Neath; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Customer Experience Team Leader

We have a permanent, full-time position available with a competitive pay and benefits package including a starting salary of £38,656 rising to £41,777 per year after key competencies of the role are met.

The role of Customer Experience Team Leader will be reporting to the Customer Experience Manager, this role is responsible for leading and managing the Customer Experience Team to deliver an efficient and effective service.

Working with external and internal stakeholders, this role will drive a solution focused customer experience, where every contact counts.

By supporting the Customer Experience Manager in leading the Contact Centre, The Customer Experience Team Leader will deliver departmental outcomes, through improving engagement, fully deploying our values, and achieving excellent customer service and quality work of our operational team.

Please see attached Customer Experience Team Leader role profile for the full job description and person specification.

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change.

Find out more about us in our Candidate Pack, get a feel for what it’s like to work with us, find out what we’re looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application.

As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.

If you would like further information about this opportunity, please contact [e-mail]

If you are interested in applying for this role and you’ve got the skills, experience, and knowledge we are looking for, please click apply.

Closing date: 25th February 2026

Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.