Customer Experience Coordinator

Creative Support Ltd; Stockport; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Closing Date: Saturday 28th February 2026

Up to £29,059 per annum

Stockport, Greater Manchester

Full‑Time

We are looking for a highly motivated, responsive and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Customer Experience Coordinator. You will be based largely at our Head Office in Stockport and with some planned visits to services which will require national travel. You will work proactively with the Head of Social Care Governance and Customer Experience Manager to effectively oversee our customer experience processes.

Responsibilities

• Support surveying opinion through social media and also in person at services
• Travel to services around the country following up and investigating customer care concerns
• Support the Head of SCG with incident follow‑up and preparation for National Social Care Governance meetings
• Support with information request work as instructed
• Offer administration support within complex customer case management for key directors and the Customer Experience Manager and Head of Social Care Governance
• Operate the Customer Care desk when the manager is out on visits or assignments, managing all aspects of complaints: recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes

The successful post holder will have a proven experience in social care, good practice preferably at a senior level or in a closely related field. You will be an excellent communicator verbally and in writing and be good at establishing trust and rapport with others. You will get full support and training in the role and will receive regular supervision and support.

Vacancy Reference Number

84356

We are a passionate, inclusive, and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer who has recently received Investors in People Gold awarded.

Applications are reviewed as they are received. We do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Application Instructions

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to [e-mail] to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS