Veterinary Receptionist

Kernow Vet Group; East Grinstead; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A veterinary clinic in East Grinstead is seeking a warm and experienced Receptionist to join their friendly team. The ideal candidate will enjoy working with both animals and their owners, handling a variety of tasks including answering phones, booking appointments, and managing payments. This role offers a full-time schedule across 4 days a week and benefits such as extensive annual leave, employee wellbeing initiatives, and staff pet care discounts.

Benefits

6.6 weeks annual leave

Birthday leave added to holiday allowance

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Warm and friendly demeanor while interacting with clients.
• Experience in a customer-facing role, preferably in a veterinary setting.
• Ability to manage scheduling and appointments effectively.

Responsibilities

• Answer phones and book appointments.
• Manage payments and help clients with health plans.
• Support the smooth running of the clinic.

Skills

Customer service skills

Communication skills

Teamwork

Job description

We’re on the lookout for a warm, experienced Receptionist to join our friendly and supportive team here at The East Grinstead Vet Centre. If you love working with animals and people and enjoy being the friendly face welcoming clients and their pets, this could be the perfect role for you!

Your days will be varied and rewarding—answering phones, booking appointments, managing payments, helping clients with health plans, and supporting the smooth running of our clinic. You’ll be part of a great team, ensuring every visit is a positive experience for both pets and their owners.

We are a busy, small animal practice in beautiful East Grinstead with satellite branches in Crawley and Copthorne, with good transport links to London and Brighton. We are lucky enough to have the Ashdown Forest on our doorstep, providing a great place for walking and enjoying spectacular views.

You will work 38 hours per week across 4 days, covering 9-hour shifts; this will also include every other Saturday morning.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care