Veterinary Receptionist

Kernow Vet Group; Lingfield; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A veterinary clinic in Lingfield is seeking a friendly and organized front-of-house team member. The ideal candidate should have the ability to stay calm under pressure and be empathetic towards clients and patients. This part-time position offers 22 hours a week, with responsibilities including client interaction, managing bookings, and maintaining cleanliness. Benefits include generous leave, enhanced family policies, and wellbeing initiatives.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Friendly, organized, and enthusiastic individual.
• Ability to work well in a team and individually.
• Experience in client interaction and multitasking.

Responsibilities

• Attending to clients in person or on the telephone.
• Managing the diary, bookings, and keeping accurate records.
• Maintaining high standards in client-facing areas of the clinic.

Skills

Empathy

Organizational skills

Ability to stay calm under pressure

Job description

Blackberry Veterinary Clinic, Lingfield, South East

We are seeking a friendly, organised and enthusiastic individual to join our warm, welcoming team in the beautiful countryside of Lingfield. As the first point of contact for our clients and patients, our ideal candidate is accustomed to working well in a team but also able to work individually. We are looking for someone who is empathetic and has the ability to stay calm under pressure.

As a key front-of-house role, you’ll be a reassuring voice over the phone, a friendly face at the desk and an important part of the day-to-day running of the clinic.

In a practice that’s set in an idyllic location, no two days are the same here. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area. We carry out all first opinion GP procedures, i.e., dental, radiography and operations. It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.

Main Duties to include

• Attending to clients in person or on the telephone with bookings or enquiries
• Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards
• Managing the diary, bookings and keeping accurate records
• Taking prescription requests and correctly allocating medications for the clinical team to check
• Help with stock control, ordering and deliveries (including some light lifting)
• Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs.
• Contributing to improvements and suggestions – we welcome new ideas on how to make things better for our clients, our patients and our staff.

This is a part-time position of 22 hours a week, 4 days of the week, ideally Monday 9 am – 3 pm, Tuesday 2 pm – 6 pm, Thursday 2 pm - 7 pm and Friday 12 pm – 7 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Blackberry Veterinary Clinic

Blackberry Road, Lingfield, Lingfield, RH7 6NQ, United Kingdom