Airport Lounge Team Leader

Sodexo France; Glasgow; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A hospitality services provider in Glasgow is seeking an Airport Lounge Team Leader to manage the lounge operations, ensuring high standards of customer service and staff performance. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to lead a team in a fast-paced environment. With a pay rate of £13.05 per hour and flexible shifts, this role is ideal for a motivated individual looking to thrive in the hospitality sector.

Benefits

Employee benefits

Rewards and recognition

Mandatory vetting

Qualifications

• Front of house and customer-facing experience.
• Experience in supervising a team is desirable.
• Highly motivated with a positive attitude.

Responsibilities

• Ensure high-quality service through efficient team management.
• Monitor food and beverage presentation and standards.
• Oversee staff performance and training.

Skills

Team spirit

Communication skills

Customer service

Attention to detail

Organisational skills

Ability to work under pressure

Job description

Job introduction

About the Role

Airport Lounge Team Leader at Upperdeck Glasgow airport

We’re experience makers.

And relationship builders.

And we’re hiring for an Airport Lounge Team Leader.

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together.

Be part of something greater.

A few things about you

We want you to bring your great team spirit, fantastic communication skills, and your top-notch customer service with you, when you join us. Don’t forget your attention to detail and organisational skills too!

Sodexo embeds a strong safety culture in everything we do. There will be company procedures to follow alongside our Health & Safety practises, so it is vital that you\'ll champion this.

What you\'ll do

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product.
• Be responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
• Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required, plan and delegate tasks to the team members before the beginning of each shift & ensure all assigned staff comply with requirement of updating the work log records and time sheets.
• Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
• Carry out other reasonable tasks as directed by Management

What you\'ll bring

• Front of house and customer facing experience
• Experience in supervising a team is desirable
• Highly motivated with a positive attitude
• Attention to detail
• Able to work on own initiative within a team environment
• Ability to work under pressure as the lounge is fast paced

Why Sodexo?

• £13.05 Per hour
• Early (4:15am - 12:45pm) & Late (12:30pm - 9:00pm) Shifts
• Working 3 days on 3 days off, 28 hours per week
• Leading a team
• Employee benefits, rewards and recognition
• Mandatory vetting
• You must be able to provide 5 years working history, and 5 years address history