Hire & Sales Coordinator - Lifting Solutions

GAP Group; Norwich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading equipment hire company in Norwich is looking for a Hire & Sales Coordinator to create strong customer relationships and manage hire desk operations. This role involves processing orders, handling customer queries, and working closely with teams to resolve issues. Ideal candidates will have excellent customer service and communication skills, with a passion for delivering quality service. The position offers opportunities for training and development, alongside various employee benefits, including competitive salary and pension scheme.

Benefits

Profit share

Loyalty holidays

Employee welfare fund

Health & wellness programs

Qualifications

• Previous experience in a high-volume customer service role is desirable.
• Strong attention to detail and organizational skills.
• Proficient IT skills, particularly with MS Office.

Responsibilities

• Process all hire desk administration including queries.
• Manage customer orders in a fast-paced environment.
• Ensure stock levels meet customer demand.
• Interact with sales and workshop teams.
• Resolve customer complaints efficiently.

Skills

Customer service skills

Effective communication

Organisational skills

Team player

Tools

MS Office

Job description

A leading equipment hire company in Norwich is looking for a Hire & Sales Coordinator to create strong customer relationships and manage hire desk operations. This role involves processing orders, handling customer queries, and working closely with teams to resolve issues. Ideal candidates will have excellent customer service and communication skills, with a passion for delivering quality service. The position offers opportunities for training and development, alongside various employee benefits, including competitive salary and pension scheme.