Reinstatement Specialist – NRSWA & Compliance

Severn Trent Plc; Burslem, Shelton; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading utility company in the UK is seeking a Reinstatement Specialist to join their Customer Operations team in Staffordshire or Shropshire. The role involves coordinating reinstatement processes and ensuring compliance with regulations. Candidates should possess strong problem-solving skills and the ability to communicate complex information effectively. Benefits include a car allowance, generous holiday, and a leading pension scheme.

Benefits

Car allowance - £4,800 per year

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Experience in customer-facing environments.
• Knowledge of Reinstatement and TMA Noticing field is advantageous.
• Ability to explain complex technical messages simply.

Responsibilities

• Coordinate the reinstatement process for the Distribution team.
• Ensure compliance with New Roads and Streetworks Act (NRSWA).
• Liaise with Highway Authority staff on performance issues.

Skills

Customer-facing experience

Proficiency in various IT systems

Strong problem-solving skills

Excellent communication skills

Tools

SAP

Job description

A leading utility company in the UK is seeking a Reinstatement Specialist to join their Customer Operations team in Staffordshire or Shropshire. The role involves coordinating reinstatement processes and ensuring compliance with regulations. Candidates should possess strong problem-solving skills and the ability to communicate complex information effectively. Benefits include a car allowance, generous holiday, and a leading pension scheme.