Vice President, Tax Reporting and Compliance Manager

Bank of New York Mellon Corporation; Manchester; On-site; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading financial services company in Manchester is seeking a Vice President for Custody Client Operations in Tax. The role requires strong expertise in tax operations, effective client communication, and a background in finance or related fields. The ideal candidate will have 5-7 years of industry experience, knowledge of global withholding-tax frameworks, and skills in data-driven workflows. This position comes with competitive benefits and a focus on employee wellbeing and development.

Benefits

Competitive compensation

Flexible wellbeing programs

Paid volunteer time

Qualifications

• 5-7 years of experience in financial services operations or tax reporting.
• Strong knowledge of global withholding-tax frameworks.
• Excellent communicator able to translate technical tax concepts.
• Highly organized with proven ability to manage multiple portfolios.
• Comfortable with digital tools and data-driven workflows.

Responsibilities

• Serve as the senior point of contact for client tax inquiries.
• Analyze reclaim activity and produce concise status reports.
• Lead client calls to discuss documentation status and market changes.
• Monitor service performance and implement improvements.
• Collaborate with stakeholders on market developments and tax legislation.

Skills

Client communication

Tax knowledge

Organizational skills

Digital tools proficiency

Process improvement

Language proficiency

Education

Bachelor’s degree in Business, Finance, Tax, or related field

Professional tax qualifications (e.g., CTA/ATT)

Tools

Excel

Case management platforms

Job description

Job Description

Vice President – Custody Client Operations – Tax

At BNY, our culture allows us to run our company better and enables employees’stæ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President to join our Tax Client Custody Operations team. Thisاتهم role is located in Manchester, UK.

Responsibilities

• Serve as the senior point of contact for client tax inquiries, delivering timely, accurate guidance and setting clear expectations.
• Act as your clients’ custody tax primary liaison on withholding‑tax rules and processes across key markets, translating market‑specific requirements into practical steps.
• Proactively review portfolios, tax entitlements, and documentation to surface opportunities, flag risks, and provide actionable recommendations.
• Analyze reclaim activity, produce concise status and trend reports, and keep clients informed of outstanding items and recovery timelines.
• Lead client calls to align on documentation status, market changes, and bespoke tax matters—ensuring transparency and agreement on next steps.
• Monitor service performance and client feedback; partner with peers and leadership to design targeted improvements and implement measurable enhancements.
• Maintain and enhance playbooks, processes, and training materials—driving standardization, quality, and efficiency across teams and markets.
• Collaborate with internal stakeholders to interpret market developments and tax legislation changes, translating them into updates to internal controls and workflows.
• Champion continuous learning and our “Working Together” culture—sharing expertise, mentoring colleagues, and promoting best practices.
• Leverage emerging digital tools and AI‑enabled workflows to improve accuracy, speed, and scalability, staying ahead of fast_CF paced internal and external technological change.

Qualifications

• Bachelor’s degree in Business, Finance, Tax, or related field; equivalent practical experience considered. Professional tax qualifications (e.g., CTA/ATT) are a plus.
• 5–7 years of experience in financial services operations or tax reporting, with direct client interaction preferred (custody, asset servicing, or securities operations experience advantageous).
• Strong knowledge of global withholding‑tax frameworks, the custody chain, and end‑to‑end operational lifecycles, including documentation, relief‑at‑source, and reclaim processes.
• Excellent communicator able to translate technical tax concepts into clear, client‑ready narratives and actionable guidance.
• Highly organized with proven ability to prioritize by urgency, complexity, and risk; comfortable managing multiple portfolios and deadlines.
• Proficient with digital tools and data‑driven workflows (e.g. Excel/analytics, case management platforms); familiarity with AI‑enabled tooling and automation is beneficial.
• Continuous improvement mindset with experience refining processes, controls, and playbooks to enhance quality and efficiency(opust).
• Fluent in English; additional language proficiency (e.g., German, Spanish, Dutch, Italian, French) is advantageous.

Our Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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Our Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.