Global Client Delivery Specialist

SoftwareONE Deutschland GmbH; Greater London; On-site; GBP 45,000 - GBP 70,000; Full time

Job summary

A global software and cloud solutions provider is seeking a Delivery Manager to enhance customer delivery across strategic accounts. This role emphasizes leading client onboarding and managing the end-to-end delivery process, ensuring exceptional service. Candidates should have a strong customer-focused mindset, proven IT operations experience, and proficiency with Microsoft Office. This opportunity supports a dynamic environment where problem-solving and organization are key to success.

Qualifications

• Strong customer-focused mindset with a commitment to service excellence.
• Proven experience in IT operations or a related IT business environment.
• Demonstrated success in an operations management role with strong ownership and accountability.
• Advanced proficiency in Microsoft Office tools.
• Excellent communication, organization, problem-solving, and attention to detail.

Responsibilities

• Lead client onboarding and define delivery strategies.
• Monitor and manage the end-to-end delivery process.
• Coordinate and support Operations Managers across multiple countries.
• Act as the primary escalation point for issues.
• Ensure delivery SLAs are consistently met.

Skills

Customer-focused mindset

IT operations experience

Operations management

Microsoft Office proficiency

Communication skills

Problem-solving skills

Tools

Microsoft Office

Job description

A global software and cloud solutions provider is seeking a Delivery Manager to enhance customer delivery across strategic accounts. This role emphasizes leading client onboarding and managing the end-to-end delivery process, ensuring exceptional service. Candidates should have a strong customer-focused mindset, proven IT operations experience, and proficiency with Microsoft Office. This opportunity supports a dynamic environment where problem-solving and organization are key to success.