Regional Quality Coach for Wales – Field-Based

NFU Mutual Group; Wales; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading insurance provider in Wales is seeking a Quality Development Consultant to elevate the standards of sales and service within its Agency Network. This field-based position requires the candidate to monitor, coach, and provide constructive feedback to Agents while also supporting their ongoing training. The ideal candidate will have strong regulatory compliance knowledge and experience in training and assessing sales practices. Competitive salary, bonuses, and a comprehensive benefits package included.

Benefits

Competitive salary

Annual bonus (up to 17.5%)

Contributory pension scheme

25 days annual leave

Health and wellbeing plan

Life Assurance cover of 4 x salary

Qualifications

• Strong understanding of FCA regulations and NFUM governance standards.
• Experience in implementing and monitoring T&C requirements.
• Proven ability to evaluate sales practices against benchmarks.

Responsibilities

• Partner with Regional Agents to promote compliant sales of NFUM products.
• Monitor and coach Agents to meet the highest sales standards.
• Support new Agents to attain competence in their roles.

Skills

Regulatory Compliance Knowledge

Sales Quality Monitoring

Training & Competence Framework Expertise

Education

NFUM Product licences

Job description

A leading insurance provider in Wales is seeking a Quality Development Consultant to elevate the standards of sales and service within its Agency Network. This field-based position requires the candidate to monitor, coach, and provide constructive feedback to Agents while also supporting their ongoing training. The ideal candidate will have strong regulatory compliance knowledge and experience in training and assessing sales practices. Competitive salary, bonuses, and a comprehensive benefits package included.