Advice Centre Volunteer Coordinator

Nolimitshelp; Southampton; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A local charity organization in Southampton is seeking an Advice Centre Volunteer Coordinator. In this role, you will recruit, train, and support a team of volunteers, ensuring they provide quality, accurate advice to young people. You’ll lead on volunteer management and develop training programs while being part of a dedicated team. This position requires experience in volunteer coordination and a commitment to safeguarding practices. The organization values diversity and encourages applications from all backgrounds.

Benefits

36 days annual leave

Two additional wellbeing days

Pension scheme

Life assurance scheme

Hybrid and flexible working

Employee Assistance Programme

Qualifications

• Experience in recruiting and training volunteers.
• Ability to work flexibly and independently.
• Commitment to ongoing personal growth and learning.

Responsibilities

• Lead recruitment and training of volunteers.
• Manage volunteer rota and ensure coverage.
• Quality assure information provided by volunteers.

Skills

Volunteer coordination

Knowledge of safeguarding practices

Effective communication

Experience with children and young people

Proficiency in Microsoft apps

Job description

Role Terms

Salary: Pay Grade E- £30,173.90 to £34,625.25 (Full Time Equivalent, pro-rata for part-time) Actual £22,834.30 to £26,202.89

Hours: 28 hours per week to include some evenings and weekends. Happy to discuss days, hours and flexible working.

Role type: Fixed-term – 2 years

Place of work: Southampton: No Limits Advice Centre (SO14 2DF) and Avenue Advice Hub (SO17 1XN)

Responsible to: Advice and Information Operations Managers

Responsible for: Volunteers and student placement

Role Screening: Enhanced DBS - Child and Adult Barred List

Essential driver? No

Closing Date: 9am on Wednesday, 4th of March 2026

Job Description

Applicant Form

Our Charity

No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.

At No Limits, it is important our staff and volunteers reflect, represent, and have experience of the challenges faced by the children and young people we support. We are proud of and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.

With this in mind, we are committed to diversity, equity and inclusion (DEI) in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do. You can learn more about our DEI approach here.

When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, whether through work (in the same or a different sector), volunteering, or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled, and neurodiverse individuals.

Your Role

As Advice Centre Volunteer Coordinator, you will lead on recruiting, inducting, training, supporting and developing a growing team of Advice and Information Volunteers, making sure they feel welcomed, valued and supported. This role will also involve providing hands-on, practical support to volunteers, making sure that they are providing quality, accurate and timely information and advice to children and young people. This is a unique opportunity to shape and strengthen the volunteer experience within an experienced charity.

You will be part of a busy, dynamic and highly skilled team at No Limits Advice Centre and Avenue Advice Hub, which using the Youth Information, Advice and Counselling Services (YIACS) model, enables 11–25-year-olds to access holistic support under one roof

Your key responsibilities will include:

• Manage the full volunteer recruitment process, including recruitment, onboarding an induction, and working with the People Team, to ensure safer recruitment best practice throughout
• Design, develop, and deliver engaging training, supervision, and an ongoing Continuous Professional Development (CPD) programme for volunteers
• Lead on the volunteer rota management, making sure that there is cover during the Advice Centre and Avenue Advice Hub opening hours
• Quality assure the advice and information given by volunteers, making sure it aligns with Youth Information, Advice and Counselling Services (YIACS) and No Limits best practice, and providing support, training and guidance to volunteers if an area for development is identified

Please see the job description for further details about the responsibilities of the role.

We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.

We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.

To apply for this role, we are looking for:

• Experience of coordinating, supervising or managing, developing volunteers, including recruitment, induction and retention
• Knowledge or experience of working with children and young people and the issues that affect them
• An understanding of safeguarding practices, including safer recruitment
• Able to work flexibility, proactively and independently, reflecting creativity, adaptability and bringing positivity and enthusiasm to your work
• Experience of working collaboratively, and developing managing and maintaining effective internal and external relationships
• Confidence and ability to use Microsoft apps, such as Word, Teams and Excel, and databases
• Commitment to personal growth, and ongoing learning and development

You may also have:

• Experience of delivering training or workshops

As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.

Please let us know if we can support you with any reasonable adjustments at any point prior to, during or after the selection process, such as access arrangements, flexible working, or a suitable place to pray.

Our Benefits (click to expand) – details below are illustrative and may be subject to change

We are committed to being a great place to work, where people achieve and feel valued. In our People Survey, 98% of staff and 100% of volunteers said they were proud to tell people they work or volunteer for No Limits. We’re proud to offer some great benefits, on top of being able to make a meaningful contribution to the lives of local children and young people:

• 36 days annual leave (including public holidays)
• Two additional wellbeing days per year – Supporting you to take additional time off for your wellbeing or development.
• Pension scheme – Supporting your future by matching your additional pension contributions up to 2%.
• Life assurance scheme – Giving you peace of mind with 2x annual salary cover for pension members.
• Hybrid and flexible working – Giving the flexibility to work in the best way for your role.
• Comprehensive induction and training offer – Including our online learning management system with hundreds of opportunities to support your development.
• Employee Assistance Programme – Providing you with counselling, financial, personal support and health and wellbeing services.

Find out more about our benefits here

Interested.. We'd love to hear from you! We’d be happy to have an informal discussion and answer any immediate questions you might have. If you’d like an initial discussion please contact Holly Wells or James Henty, our Advice and Information Operations Managers on [e-mail] or [e-mail].

To apply, please complete an application form (see above) and upload using the portal below, before the closing date of 9am on Wednesday, 4th of March 2026. Please contact [e-mail] if you need your application in an alternative format.

In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to JD

Please note that as we follow safer recruitment guidelines, we do not accept CVs, only completed applications.