Hospitality Assistant

Houston & Hawkes Ltd; Greater London; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading independent catering company in Central London is seeking a motivated Hospitality Assistant to deliver exceptional service. The role offers the opportunity to grow within a dynamic environment, focusing on fine dining and client interaction. Ideal candidates will have hospitality experience and strong communication skills. Additional benefits include free meals, a contributory pension, and family-friendly support. Join us to be part of a team that values excellence and creativity in the hospitality industry.

Benefits

Free meals at work

Contributory pension scheme

Employee Assistant Programme

Life assurance at two times salary

Company events

Recognition schemes

Enhanced maternity and paternity leave

Day off on your birthday

Referral bonuses

Qualifications

• Previous experience in hospitality within contract catering, fine dining, or 5* hotels.
• Professionalism and respect for others.
• Ability to handle confidential matters discreetly.

Responsibilities

• Deliver excellent customer service while serving food and beverages.
• Prepare and maintain hospitality areas, ensuring cleanliness.
• Monitor hygiene standards and address customer complaints.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Positive attitude

Ability to multitask

Job description

Job role: Hospitality Assistant

Location: Central London, Liverpool Street

Shift Pattern: Monday-Friday

Overview

Houston & Hawkes are looking for an enthusiastic, fine dining and motivated Hospitality Assistant to join our team, providing a first class service based at our client site in central London.

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We’ll give you a place to grow and a career to be proud of.

Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.

Hospitality Assistant Duties

• Delivering excellent customer service
• Assist in the preparation of tables and to ensure all cutlery and glassware is polished
• Serve all food to the highest standard
• Prepare and serve all beverages in a timely manner and to the Houston & Hawkes standard
• Keep a record of all hospitality delivered and ensure it is all collected at the stated time
• Ensure hospitality rooms are left tidy
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Monitor and maintain hygiene and cleaning standards
• Handle customer complaints with professionalism and tact

Hospitality Assistant Requirements

• Previous experience as Hospitality Assistant within contract catering, 5* hotel or fine dining brasserie
• Positive attitude, professionalism and respect for others
• Passionate, friendly, diligent and a great team player
• Excellent communication and customer service skills
• Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
• Diplomatic, with the ability to deal with confidential matters discreetly

Hospitality Assistant Additional Benefits

• Free meals at work
• Contributary pension scheme
• Free access to the company Employee Assistant Programme
• Life assurance at two times salary
• Company events including all company Christmas party
• Recognition schemes and people awards
• Family-friendly support, including enhanced maternity and paternity leave and adoption leave
• Day off on your birthday
• Referral bonuses

Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients’ hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.

Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.