Hospitality Manager

Elior Uk; United Kingdom; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hospitality company in the UK seeks a Hospitality Manager to oversee teams and ensure exceptional service standards. The role involves managing budgets, team motivation, and ensuring compliance with safety regulations. We're looking for someone with a passion for customer service and proven management experience. This position offers generous perks, a supportive team environment, and good career growth opportunities.

Benefits

Free meals

Flexible working hours

28 days of holiday, increasing to 31

Paid volunteering days

Career development opportunities

Pension schemes and life assurance

Exclusive discounts

Qualifications

• Proven experience of successfully managing a team.
• Genuine interest in customer service excellence.
• A strong team player, highly confident and positive.
• Self-motivated and innovative.
• Previous experience within management, contract catering desirable.

Responsibilities

• Motivating and managing a team.
• Controlling and managing a budget for financial growth.
• Ensuring ongoing team communications and client liaison.
• Accountable for COSHH, Food Safety, H&S, and legal regulations.

Skills

Team management

Customer service excellence

Self-motivation

Innovation

Job description

Elior Concessions – Elevating Every Day Out

Whether it’s a day out at a heritage site, museum, or entertainment venue, we make every experience extra special with fantastic hospitality and innovative food. We’re the team behind the tasty treats and top-notch service that make every visit special. From a freshly brewed coffee to a gourmet meal, or a quick snack on the go, we turn food breaks into memorable moments.

What you’ll be doing…

As a Hospitality Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

• Motivating and managing a team
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence and innovative menu planning
• Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues

What can you bring?

• Proven experience of successfully managing a team
• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Self-motivated and innovative
• Previous experience within management, contract catering desirable

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!