General Manager

Elior Uk; Greater London; On-site; GBP 40,000 - GBP 50,000; Full time

Job summary

A leading hospitality service provider is seeking a General Manager for Kenwood House in Greater London. In this role, you will lead a team, manage budgets, and ensure exceptional customer experiences. Key responsibilities include motivating staff, overseeing operations, and maintaining compliance with safety regulations. Ideal candidates will have a strong background in team leadership and customer service. Enjoy benefits like free meals and flexible working arrangements.

Benefits

Free meals

Flexible working

28 days of holiday

Paid volunteering days

Career development opportunities

Pension schemes

Exclusive discounts

Qualifications

• Proven experience in managing and leading teams.
• A passion for customer service excellence.
• A collaborative leadership style.
• A self-motivated and innovative approach.

Responsibilities

• Lead and inspire on-site teams.
• Recruit, induct, train, and support colleagues.
• Control and manage budgets.
• Build strong relationships with clients.

Skills

Team management

Customer service excellence

Financial management

Leadership

Job description

Elior Concessions – Elevating Every Day Out
Join us as General Manager at the iconic English Heritage site, Kenwood House, where history, culture, and exceptional hospitality come together. This is a unique opportunity to lead a high-profile venue and play a key role in delivering memorable experiences to thousands of visitors each year.

Whether it’s a day out at a heritage site, museum, or entertainment venue, we make every experience extra special with fantastic hospitality and innovative food. We’re the team behind the tasty treats and top-notch service that make every visit special. From a freshly brewed coffee to a gourmet meal, or a quick snack on the go, we turn food breaks into memorable moments.

What you’ll be doing…

As General Manager, you will lead and inspire on-site teams while taking full accountability for operational excellence. You will recruit, induct, train, and support colleagues to consistently deliver a high-quality service to Elior UK, our clients, and customers.

• Motivating, developing, and managing a high-performing team
• Controlling and managing budgets to drive sustainable financial growth
• Building strong internal and external relationships, including client liaison and management reporting
• Leading operational excellence and contributing to innovative menu planning
• Ensuring full compliance with COSHH, Food Safety, Health & Safety, legal regulations, environmental policies, and duty of care

Working Pattern: 5 out of 7 days | 40 Hours Per Week

What can you bring?

• Proven experience in successfully managing and leading teams
• A genuine passion for customer service excellence
• A confident, positive, and collaborative leadership style
• A self-motivated and innovative approach

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with!No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? Toenrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here!Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!