IT Service Technician (1st Line)

Kgis Edu; Remote; GBP 25,000; Full time

Job summary

A leading education group is looking for an IT Service Technician to join their team in the UK. The role involves providing IT support to over 500 remote employees and 8,000 students, primarily through Microsoft 365. The ideal candidate will have essential IT support experience and strong troubleshooting skills. This is a remote position, with a full-time contract offering a salary of £25,000 per annum, alongside benefits such as life assurance and healthcare cashback.

Benefits

Life Assurance

Employee Assistance Programme

Healthcare Cashback

Pension

Qualifications

• Essential previous experience providing IT support.
• Strong knowledge of Microsoft 365 including troubleshooting skills.
• Good administration skills for updating records.

Responsibilities

• Provide formal IT support remotely during specified hours.
• Log, prioritise, and resolve user requests effectively.
• Support 500+ employees and 8,000+ students remotely.

Skills

IT support experience

Windows 10 / 11

Microsoft Office 365

Troubleshooting skills

Administration skills

Empathy and communication

Job description

Application closing date: 20 February 2026

Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Job Title: IT Service Technician (USA)
Company: Inspired Online Schools, part of the Inspired Education Group
Contract: Permanent
Working Hours: Full time – 37.5 hours
Location: Remote, UK Based
Salary: £25,000.00 per annum, plus 10% anti social hours allowance
Start date: As soon as possible
Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback, Pension

Inspired Online Schools requires an IT Support Technician based in the UK to expand the IT department in a broad and varied position.

You will be joining an expanding team who have a hands‑on approach. Primarily you will be supporting 500+ remote employees remotely as well as 8,000+ students whilst also being involved in a variety of other IT‑related tasks.

KEY RESPONSIBILITIES:

• To work in a remote environment and provide formal support from 15:00 – 23:00 UK business hours
• Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively
• Support 500+ employees and 8,000+ students remotely
• Support a variety of software packages such as Microsoft 365 and Adobe Connect
• Strong knowledge of Microsoft 365 including the ability to troubleshoot
• Escalate and liaise support queries with internal Inspired IT or with external third‑party companies

THE IDEAL CANDIDATE WILL HAVE:

• Previous experience providing IT support (essential)
• Windows 10 / 11
• Microsoft Office 365
• Able to troubleshoot and resolve problems methodically and logically
• Good administration/clerical skills for updating records
• Empathise with user frustrations; capable of dealing with people in a calm, effective manner
• Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed
• Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information
• Possible requirement to work alternative hours

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.