ICT Consultant

Turn IT On!; United Kingdom; On-site; GBP 26,000 - GBP 31,000; Full time

Job summary

A technology support company in the UK seeks an ICT Consultant to assist schools with IT services. The role involves maintaining IT hardware, enhancing ICT provisions, and providing technical support. Candidates should have at least 2 years of experience in IT support, strong technical skills, and a passion for excellent customer service. The position is full-time with a salary range of £26,000 - £31,000 and includes various employee benefits.

Benefits

Pension scheme

Electric/hybrid car scheme

Cycle/ebike scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• At least 2 years’ experience in ICT Technician/2nd line support, preferably in the education sector.
• Strong technical background with the ability to explain technical issues in clear terms.

Responsibilities

• Facilitate communication with schools and manage customer accounts.
• Maintain school computer equipment and provide technical support for users.
• Upgrade existing installations like desktop computers and printers.

Skills

Technical support

Customer service

Problem-solving

Communication

Organisation

Tools

Microsoft Office 365

Job description

Overview

Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in Merton, London. You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

Responsibilities

• Facilitate communication between your school and Turn IT on, keeping them up to date with what services Turn IT on can offer and manage the accounts of your customers.
• Maintain school computer equipment, install new and existing software across the network, provide technical support for users and resolve identified technical problems.
• Maintain knowledge of common user applications and experience of using Microsoft Office 365.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.

You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Qualifications

• At least 2 years’ experience in ICT Technician/2nd line support, preferably in the education sector (although not essential).
• Strong technical background, self-motivated with the ability to explain technical issues in clear terms and provide excellent customer service.

Offer and Benefits

The role is offered on a full-time, full-year basis. Salary between £26,000 - £31,000 (negotiable for the right person). Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

About the Organisation

The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have seven brands under the Transforming Learning Group – Turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry. Between the seven brands we provide services to over 5,000 schools across England and employ nearly 470 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected.

Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

“Happy to talk flexible working”

“Your data matters”