Head Waiter

Hosted Home; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job description

Who are we?

Maison Estelle is a private members’ club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What’s in it for you?

AtEstelle, we prioritise your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well‑being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued supported celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

• Creating an exceptional dining experience for members and their guests.
• Being fully conversant with every dish served in our members club and providing explanations as requested.
• Assisting with mise en place through distribution of tasks and to ensure the monitoring and completion of tasks are done properly and in time allocated.
• Taking responsibility for service in the area of the restaurant under your responsibility during your shift.
• Assisting the management team and their assistants in the preparation and presentation of training programmes, briefings and SOP’s.
• Being competent in advising guests with food allergies or dietaries by liaising with the kitchen and bar teams and ensuring the order is processed correctly, ensuring this is communicated to all relevant staff and departments and member profile is updated with the relevant information.
• Supporting, training, and developing any new colleagues and making them feel welcome.
• Up-selling additional products as and when appropriate in a subtle and conversational manner.
• Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
• Checking dishes and dining utensils for cleanliness and presentation and reporting any problems to the culinary and management teams.
• Presenting the bill and processing payments in line with our standards and SOP’s.
• Arranging table settings and maintaining a tidy dining area.

WHO WE ARE LOOKING FOR

• Proven experience in a luxury/lifestyle multi-outlet food and beverage operation.
• Stays up to date with current hospitality food trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management, and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.