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A luxury retreat in Witney is seeking an Assistant Reservations Manager to oversee the Reservations & Switchboard team. The role will involve managing all reservations while ensuring exceptional service and a seamless guest experience. With a focus on problem-solving and team leadership, the ideal candidate will have a strong background in hospitality and proficiency in systems like Opera PMS. This role offers a competitive salary of £40,000 with additional gratuities and various employee perks.
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As Assistant Reservations Manager you will be responsible for assisting in the leading of the Reservations & Switchboard team in the day-to-day operation and ensuring that all systems and procedures are completed. You will be collaborating closely with other departments to ensure a seamless guest experience.
You will be responsible for managing all reservations (food and beverage, rooms, activities, general enquiries) as well as having an eye over all other member requests and itineraries. You will maximize the cover count of our restaurants, oversee the reporting of any booking patterns, actively encourage the team to cross sell other areas of the property and ensure that all day-to-day enquiries for restaurants, room reservations and guest requests are managed in a timely manner.
This role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service. Strong people management experience is essential for this role as you will be leading a large team across the Reservations and Switchboard team.
Please note: this role will require flexibility across weekends and evenings working 5 days over 7 Monday - Sunday.
The on target earning potential for this role is £43,000 per annum based on a 40 hour contract - comprising a base salary of £40,000, plus a qualified estimate of £3,000 in gratuities and service charge.
At Estelle, we prioritize your well‑being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well‑being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
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