Client Retention Executive

Black Sheep Utilities; Brighton; On-site; GBP 30,000 - GBP 60,000; Full time

Job summary

A leading utilities service provider located in Brighton is seeking a motivated Client Retention Executive. In this role, you will manage an established portfolio of B2B customers, ensuring strong relationships and identifying renewal opportunities. The position offers a competitive starting salary with uncapped commission potential, making it an ideal opportunity for individuals passionate about client success and financial rewards. Join a dynamic, supportive team and expect realistic OTE of £60,000+ per year.

Benefits

Competitive starting salary

Uncapped commission

25 days annual leave

Birthday leave

Life Assurance

Health Insurance

Early finish on Fridays

Qualifications

• Proven experience in managing a client portfolio effectively.
• Driving results and financial rewards.
• Ability to maintain a professional and engaging style.

Responsibilities

• Manage and retain existing business customer portfolios.
• Schedule calls for renewals and winbacks.
• Deliver outstanding service while achieving targets.

Skills

B2B telesales experience

Account management

Client retention

Results-driven

Resilient in fast-paced environments

Job description

Client Retention Executive (B2B) –
Brighton & Hove

(Full-time, Office-based, monday–Friday)

About Us

At Black Sheep Utilities, we’re expanding our Client Retention team and are seeking motivated, results-driven individuals who want more than just a job – they want a successful career in a growing business.

Whether you’re already working in telesales, account management, or client retention this is your opportunity to manage an established portfolio of customers, develop trusted relationships, and maximise client retention. All whilst enjoying a high-energy, supportive team environment with clear opportunities for progression and uncapped earning potential.

The Role

As a Client Retention Executive, you will be responsible for managing and retaining a portfolio of existing business customers. You’ll:

• Maintain strong relationships with current and previous clients.
• Identify opportunities for renewals and additional services.
• Schedule renewal and winback calls with a Utilities Consultant. Protecting revenue by using persuasive selling techniques and promoting our services.
• Referring any current contract service issues to the customer service team to resolve.
• Deliver outstanding service while consistently meeting your targets.
• This role has the opportunity to grow into a sales position, there will be opportunity to make your own smaller sales once established.

Our Client Retention Executives work closely with our Utilities Consultants, ensuring no opportunity to retain or grow business is missed. This is a high-energy, target-driven role with significant earning potential.

From day one, you’ll receive structured training and ongoing support to ensure you have the tools, knowledge, and confidence to succeed in a fast-paced sales environment.

What We Offer

• Competitive starting salary based on experience. (Minimum £30,000)
• Uncapped commission – top performers regularly earn £1,500+ per month
• Realistic OTE of £60,000+
• 25 days annual leave + bank holidays
• Up to 5 additional days off through our attendance reward scheme
• Birthday leave (after 1 years’ service)
• Life Assurance after 12 months of service
• Health Insurance after 2 years of service
• Early finish on Fridays, regular incentives, and team socials
• Fully stocked kitchen and recreation area with free snacks and drinks
• Genuine career progression – we love to promote from within

Who We’re Looking For

We’re looking for ambitious and self-motivated individuals who thrive in a target-driven environment and are passionate about client success.

You will:

• Have proven B2B telesales, account management or client retention experience with a track record of competently managing your pipeline and exceeding targets. Ideally in a win-back or retention role within a cancellations department or similar.
• Be driven by results and financial rewards
• Be resilient and adaptable in a fast-paced environment
• Be able to follow proven processes and scripts while maintaining a professional and engaging style
• Have a positive attitude and a growth mindset

If you’re ready to take the next step in your sales career with a company that values, supports, and rewards its people, we’d love to hear from you.

Apply now to join the Client Retention team at Black Sheep Utilities.

Interested in this position? Please send your details and an up-to-date copy of your CV to [emailprotected] or alternatively fill in our application form.

About Black Sheep Utilities

WE ARE OUTSTANDING IN OUR FIELD SO THAT OUR CUSTOMERS CAN BE OUTSTANDING IN THEIRS!

Black Sheep Utilities provides a client-focused market comparison service for businesses throughout the UK. Trusted by businesses large and small to deliver tailored utility packages year after year.

How do we help our customers?
In an industry with complex tariffs and a plethora of suppliers, choosing the best available contracts can be a time-consuming project. All too often businesses end up auto-renewing or going onto uncompetitive variable rates.

We stop that happening by offering a hassle-free independent consultancy service with truly superior value and after sales care. Outstanding!

Telecom House, 125-135 Preston Road Brighton and Hove East Sussex BN1 6AF