Service Advisor

DAF Trucks UK; Preston; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading commercial vehicle dealer in Preston seeks an experienced Service Advisor to join their successful team. In this key customer-facing role, you will welcome customers, understand their requirements, and manage vehicle servicing and repairs efficiently. The ideal candidate will have experience in a similar role within a dealership, possess strong knowledge of commercial vehicles, and show excellent communication skills. This role offers a fantastic opportunity to be part of a dedicated team delivering high-quality service.

Qualifications

• Experience in a similar role within a commercial vehicle or automotive dealership.
• Strong knowledge of commercial vehicles, preferably DAF.
• Ability to communicate effectively with customers.

Responsibilities

• Welcome customers professionally and provide service support.
• Book vehicles for servicing and repair work.
• Plan workshop loading and produce job cards.
• Maintain accurate records and produce invoices.

Skills

Customer service excellence

Communication skills

Teamwork

Self-motivation

Job description

Lancashire DAF is pleased to offer an exciting opportunity for an experienced Service Advisor to join our highly successful HGV main dealership. This is a key customer facing role where you will work closely within a hardworking front reception team to deliver exceptional service and support the efficient running of the workshop.

Key Responsibilities

• Welcoming customers in a friendly and professional manner, both in person and over the telephone
• Understanding customer requirements and booking vehicles in for servicing and repair work
• Planning workshop loading and producing accurate job cards
• Lising with the Assistant Service Manager to ensure smooth workflow and timely completion of work
• Keeping customers informed throughout the repair process and gaining authorisation where required
• Maintaining accurate records across company systems and databases
• Producing invoices and carrying out general administrative duties.
• Ensure all customer order number processes are followed.

The Ideal Candidate will have

• Previous experience in a similar role within a commercial vehicle or automotive dealership
• Strong commercial vehicle knowledge (DAF experience would be a distinct advantage)
• Excellent communication skills with a genuine customer-focused approach
• A self-motivated, reliable attitude with the ability to work both independently and as part of a team

Address Four Oaks Road,
Walton Summit Centre,
Bamber Bridge,
Preston,
Lancashire,
PR5 8BW