Claims Team Leader (Hybrid) – Inspire Quality Outcomes

Thames Water Utilities Limited; Swindon; Hybrid; GBP 32,000 - GBP 34,000; Full time

Job summary

A major UK water utility is seeking an experienced Claims Team Manager to lead the Claims Team in a dynamic environment. This role involves managing complex claims and driving team performance while ensuring a high level of customer satisfaction. Ideal candidates will possess proven team leadership skills, effective communication abilities, and a data-driven approach to improve service delivery. This is a hybrid role based in Swindon or Reading.

Benefits

26 days holiday per year

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Proven experience leading teams within a claims or customer service environment.
• Inspiring people leader who motivates and develops high-performing teams.
• Confident communicator with strong interpersonal skills.

Responsibilities

• Lead and inspire a team of Claims Advisors to deliver outstanding performance.
• Own the end-to-end claims journey, ensuring compliance and prompt resolutions.
• Track performance against KPIs to drive efficiency and customer satisfaction.

Skills

Leadership skills

Strong interpersonal communication

Data-driven analysis

Adaptability

Job description

A major UK water utility is seeking an experienced Claims Team Manager to lead the Claims Team in a dynamic environment. This role involves managing complex claims and driving team performance while ensuring a high level of customer satisfaction. Ideal candidates will possess proven team leadership skills, effective communication abilities, and a data-driven approach to improve service delivery. This is a hybrid role based in Swindon or Reading.