Sundries Sales Assistant

Squire's Garden Centres; Twickenham; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A family-owned garden center group is looking for a Seasonal Sales Assistant in Twickenham. The role includes providing excellent customer service, managing queries, and maintaining high standards of merchandising. Employees benefit from discounts, holiday packages, bonuses, and various development opportunities. This position requires a friendly disposition and willingness to learn, suitable for those passionate about customer satisfaction. Join us for a rewarding experience in a supportive environment.

Benefits

50% Employee Discount in Restaurants

20% Employee Discount in Garden Centre

5.6 weeks of holiday

Non-contractual Christmas bonus

Defined Contribution Pension Plan

Thank you holiday for perfect attendance

Monthly reward scheme for outstanding service

Learning & Development opportunities

£25 gift voucher on birthday after two years

Cycle2work scheme

Time off for child's first day at school

Free parking

Responsibilities

• Provide an enjoyable shopping experience for everyone.
• Ensure all customers are greeted and offered assistance.
• Handle customer queries courteously and efficiently.
• Identify customer needs through interaction, and take appropriate action.
• Maintain excellent standards of merchandising and housekeeping.

Skills

Good friendly manner

Good interpersonal skills

Willing to learn

Job description

Seasonal - Sundries - Sales Assistant

Location: Sixth Cross Road, Twickenham, TW2 5PA

Job Reference: #12218

Your primary responsibility will be to provide professional support to our customers. Working closely with the Garden Centre Manager to help the business to succeed.

Seasonal: 22 February 2026 until 31 May 2026

Rota: Every Tuesday, Thursday, Friday 14:00-18:00, alternate Mondays and Wednesdays 10:00-18:00 and alternate weekends Saturday 10:00-18:00 and Sunday 10:30-17:00

Main duties and responsibilities:

• Provide an enjoyable shopping experience for everyone by:
• Ensuring all customers are greeted and offered assistance
• Handling customer queries courteously and efficiently
• Identifying customer needs through interaction, and taking appropriate action
• Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
• This job role includes frequent heavy lifting

To be successful in this role, we are looking for people:

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic customer focused environment.

Rewards & Benefits:

We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
• Cycle2work scheme – After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school – After 1 year’s service come in late and go home early on your child’s first day of school life, so that you can be there to take them and pick them up from school on their first day.
• RHS Membership or a Tree / Shrub – After 1 year’s service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement – After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking – Available to all employees in the designated parking areas on our site.