Estates Operations Director | Tenant Experience Lead

IWFM Regional/Special Interest Group; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A notable Property Company in Greater London is seeking a Senior Operations Manager to oversee a large site with a focus on service delivery and tenant experience. The successful candidate will have experience managing on-site teams, strong budget oversight skills, and relevant health and safety certifications. This position emphasizes engaging with tenants and service partners to foster a customer-centric environment. The company is committed to employee development and career advancement.

Benefits

Career development opportunities

Supportive work environment

Qualifications

• Experience managing sites of similar scale.
• Proven track record in overseeing service charge budgets.
• Strong ability to engage with tenants and service partners.

Responsibilities

• Strategically deliver on firm's objectives for a large site.
• Engage with tenants and stakeholders to ensure service delivery.
• Oversee health and safety compliance on site.

Skills

Leadership of on-site teams

Service delivery management

Communication skills

Budget oversight

Health and safety management

Customer-centric approach

Education

IOSH or NEBOSH certification

Job description

A notable Property Company in Greater London is seeking a Senior Operations Manager to oversee a large site with a focus on service delivery and tenant experience. The successful candidate will have experience managing on-site teams, strong budget oversight skills, and relevant health and safety certifications. This position emphasizes engaging with tenants and service partners to foster a customer-centric environment. The company is committed to employee development and career advancement.