Operations Director / Customer Director / Estates Director

IWFM Regional/Special Interest Group; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A notable Property Company in Greater London is seeking a Senior Operations Manager to oversee a large site with a focus on service delivery and tenant experience. The successful candidate will have experience managing on-site teams, strong budget oversight skills, and relevant health and safety certifications. This position emphasizes engaging with tenants and service partners to foster a customer-centric environment. The company is committed to employee development and career advancement.

Benefits

Career development opportunities

Supportive work environment

Qualifications

• Experience managing sites of similar scale.
• Proven track record in overseeing service charge budgets.
• Strong ability to engage with tenants and service partners.

Responsibilities

• Strategically deliver on firm's objectives for a large site.
• Engage with tenants and stakeholders to ensure service delivery.
• Oversee health and safety compliance on site.

Skills

Leadership of on-site teams

Service delivery management

Communication skills

Budget oversight

Health and safety management

Customer-centric approach

Education

IOSH or NEBOSH certification

Job description

My client a notable Property Company is looking for a Senior Operations Manager.

Key that you can strategically deliver on the firms objectives for the vast site, which mainly is comprised of land (brown field) but does have some buildings on it.

You will have previous experience in looking after a site of a similar scale leading an on site team. Exposure to overseeing service charge budgets and rent collection as well as overseeing health and safety on site therefore an IOSH or NEBOSH are also essential. Engaging with specialist contractors and organising and authorising works.

As well as management of strategic management of service partners on site you will be required to engage with the end users (tenants). It is imperative that clear lines of communications are forged whether written or verbal in order to operate this flag ship site. The level of service delivery is very much focused on the tenant experience and partnering with service partners, to create a 'one team ethos' being “customer centric” is vital to this role.

This is an organisation that invest in their employees and make sure their careers develop too.

To apply for this role, please email your CV to Hari Prakash by clicking on the 'apply' button. It is the policy of Concrete Consulting, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.