Information Technology Service Engineer

Nimbus Digital & Technology Innovations Ltd; England; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A digital and technology services firm in the United Kingdom is seeking an IT Service Engineer skilled in Google Workspace and Microsoft 365. The role involves providing Level 1 & 2 technical support across environments, guiding users, and managing systems. Ideal candidates will have a strong understanding of both platforms, excellent problem-solving skills, and experience in a corporate setting. The position supports hybrid working arrangements with a competitive compensation package.

Benefits

Bonus

Benefits

Qualifications

• Proven experience supporting both Google & Microsoft in a corporate environment.
• Strong understanding of Google & Microsoft Admin Console, user management, and security settings.
• Excellent problem-solving skills and ability to work under pressure.

Responsibilities

• Provide Level 1 & 2 support for Google & Microsoft environments.
• Guide end users on best practices for Google & Microsoft tools.
• Manage user provisioning and group policies in Google Admin Console & Microsoft M365 Admin Centre.

Skills

Google Workspace

Microsoft 365

customer service

problem-solving

scripting (Google Apps Script, PowerShell, or Python)

Tools

Google Admin Console

Microsoft M365 Admin Centre

Jira

JumpCloud

Job description

We are seeking an IT Service Engineer with expertise in Google Workspace & Microsoft 365 to provide technical assistance and ensure seamless productivity for our employees. This role involves troubleshooting, configuring, and optimising applications, while delivering exceptional customer service and maintaining high standards of operational efficiency.

About the Role

• Salary: £25,000 - £30,000 + bonus + benefits based on experience
• SC cleared (or prepared to go through clearance)
• Remote support from our Warwickshire-based office, Tuesday – Thursday and home working Monday & Friday, covering hours 07:00 – 21:00
• Shift working required – Early Shift 7:00 am to 3:00 pm, Late shift 1:00 pm to 9:00 pm
• Remote out of hours requirement cover (24/7/365) - shared rota.

Responsibilities

Technical Support

• Provide Level 1 & 2 support for Google & Microsoft environments
• Diagnose and resolve issues related to user accounts, permissions, and integrations.
• Assist with email routing, security settings, and compliance configurations.
• Proficient in diagnosing issues with both Mac (OS & iOS) & PC devices

User Assistance & Training

• Guide end users on best practices for Google & Microsoft tools.
• Conduct robust onboarding and offboarding sessions and activities.
• Develop and deliver training materials or sessions to improve adoption and productivity.

Administration & Maintenance

• Manage user provisioning, group policies, and organisational units in Google Admin Console & Microsoft M365 Admin Centre.
• Monitor system health and security alerts; implement corrective actions.
• Support mobile device management (MDM) and Single Sign-On (SSO) integrations.
• Work closely with IT teams to escalate and resolve complex issues.
• Maintain accurate documentation of processes, troubleshooting steps, and knowledge base articles.
• Log and Track User Incidents, Accurately document and categorise user-reported issues in the ticketing system.
• Provide timely resolution for technical Incidents & problems related to hardware, software, or network issues.
• When necessary, elevate complex issues to higher-tier support or specialised teams.
• Ensure that incidents are resolved efficiently and confirm that users are satisfied before closing tickets.
• The solution should be clearly documented in the ticket, along with a link to any KB articles.

Hardware Support and Maintenance

• Install, configure, and deploy workstations, laptops, printers, phones, and other end-user devices.
• Diagnose and resolve hardware issues, including problems with peripherals, malfunctioning systems, or defective components.
• Able to perform regular patching, system updates, proactive maintenance and performance tuning across supported endpoints and infrastructure.
• Supporting AV equipment for conferencing (Logitech & Yealink)

Software Support

• Set up new software applications or assist with upgrades and patches to ensure users have access to the latest versions of critical software.
• Resolve software malfunctions, crashes, or compatibility issues with operating systems, applications, or user configurations.
• License Management, tracking software licenses and ensure compliance with licensing agreements, renewing or allocating licenses as necessary.

Network and Connectivity Support

• Capability to diagnose and resolve network connectivity issues, including LAN, Wi‑Fi, VPN, and other network‑related problems.
• Ensure remote workers have proper access to company resources, including VPN setup, remote desktop tools, and cloud-based systems.
• Provide expert assistance with setup, optimisation and ongoing management of modern cloud based infrastructure (PaaS & IaaS environments)
• Proficient in troubleshooting issues related to network printers, shared drives, and other shared IT resources.

User Account and Access Management

• Competent in Setting up new user accounts, assigning appropriate permissions and ensuring users have the correct access to systems and tools.

Qualifications

• Proven experience supporting both Google & Microsoft in a corporate environment.
• Strong understanding of Google & Microsoft Admin Console/ Centre, user management, and security settings.
• Airtable Administrator experience
• Proficient in supporting both Mac & PC
• Familiarity with identity management, SSO, and MDM solutions.
• Knowledge of ITIL processes and ticketing systems (e.g.,Jira, JumpCloud).
• Excellent problem‑solving skills and ability to work under pressure.
• Strong communication and customer service skills.

Required Skills

• Experience with scripting (e.g., Google Apps Script, PowerShell, or Python).

Preferred Skills

• Customer-focused mindset with a proactive approach.
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.

Pay range and compensation package

Salary: £25,000 - £30,000 + bonus + benefits based on experience SC cleared (or prepared to go through clearance)

Equal Opportunity Statement

We are committed to diversity and inclusivity.