Customer Success Engineer, Experimentation Platform

Spotify AB; Greater London; Hybrid; GBP 55,000 - GBP 75,000; Full time

Job summary

A leading audio streaming service is seeking a Customer Success Engineer in London. This role involves providing technical support to users, troubleshooting issues, and maintaining strong customer relationships. The ideal candidate should be skilled in backend and SDK development, familiar with A/B testing, and possess excellent communication skills to explain complex systems. The position promotes a flexible working environment with opportunities for personal growth and development.

Benefits

Learning opportunities

Flexible share incentives

Global parental leave

Employee assistance program

Flexible public holidays

Qualifications

• Experience with A/B testing and comfortable with experiment design.
• Ability to debug issues and read Java code.
• Strong communication skills, able to explain complex systems.

Responsibilities

• Provide technical support for Confidence users and troubleshoot issues.
• Monitor support channels and respond to queries.
• Coordinate incident resolutions with engineering.

Skills

Backend development

SDK development

Customer interaction

A/B testing

Analytical problem-solving

Java

GCP logs analysis

Communication skills

Tools

Databricks

BigQuery

Snowflake

Redshift

Job description

Interested in driving Spotify’s experimentation culture (not our music catalog) while being the first line of support for our platform? Spotify’s Confidence team is looking for a Customer Success Engineer who will serve our customers — product, engineering, and data teams at Spotify, as well as external companies using our experimentation platform — combining technical depth, business acumen, and strong interpersonal skills to provide strategic guidance and automate problem-solving.

We’re seeking a versatile engineer skilled in backend development, SDK development, and customer interaction. Your primary responsibility will be to provide first-response support to teams running experiments and making product decisions with Confidence, and to build and maintain strong relationships that ensure their success and satisfaction. Join a high-paced, startup-like team of engineers, designers, data scientists, and product managers to drive the adoption, reliability, and effectiveness of our experimentation platform across Spotify. Confidence is built as a product that serves both Spotify and other businesses; you’ll help shape reusable, productizable solutions. We operate with a startup mindset — expect ambiguity, shifting priorities, and broad ownership.

What You'll Do

• Own technical support for Confidence users (product managers and developers), providing hands-on guidance, troubleshooting, and enablement.
• Monitor and respond to Confidence support channels; triage, debug, and resolve issues, escalating bugs and complex failures to engineering when needed.
• Serve as first-line incident owner for Confidence, coordinating with engineering to drive timely resolution and clear communication.
• Independently resolve most incoming issues using common debugging approaches (e.g., writing queries, reading and interpreting GCP logs, and basic code-level investigation).
• Identify recurring issues and advocate for structural, long-term fixes across product, platform, or tooling.
• Propose and drive tooling and automation that reduces support cost and improves developer experience.
• Contribute improvements to SDKs, samples, or documentation when it unblocks teams.
• Support onboarding, adoption, and long-term success for teams integrating Confidence into their workflows.
• Represent the voice of Confidence users and influence the product roadmap to improve usability and reliability.

Who You Are

• You understand how developers work and have experience with modern infrastructure, preferably in an enterprise environment.
• You have experience with experimentation (A/B testing) or can ramp up quickly, and are comfortable with experiment design, metrics, guardrails, and interpreting results in production.
• You can debug issues independently by reading Java code, analyzing GCP logs, and writing queries.
• You’re familiar with modern data warehouses and analytics stacks (e.g., Databricks, BigQuery, Snowflake, Redshift).
• You have strong analytical and problem-solving skills and take ownership of issues end to end.
• You’re an excellent written and verbal communicator—clear, calm under pressure, and able to explain complex systems to non-experts.
• Experience with post-sales, B2B SaaS, or experimentation / developer tooling platforms is a strong!

Where You'll Be

• This role is based in London (UK) or Stockholm (Sweden).
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

Learn about life at Spotify

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.

Ext learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - for all new parents.

All The Feels, employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.