Parts Advisor — Customer-Focused Parts Expert

BMW; Oxford; On-site; GBP 34,000; Full time

Job summary

A leading automotive retailer in Oxford is seeking a Parts Advisor to be the key link between customers, workshop, and sales departments. In this varied role, you will respond to enquiries, manage stock, and ensure timely delivery of parts. Candidates should have experience in a customer-facing role, strong communication skills, and confidence in IT systems. The role offers a competitive salary of £33,053 OTE, generous holidays, and training through the BMW Academy.

Benefits

30 days holiday including bank holidays

Birthday off

Paid volunteer leave

Life insurance cover

Training through BMW Academy

Supportive team environment

Qualifications

• Previous experience in a parts advisor or similar customer-facing role is preferred.
• Strong organizational and communication skills are essential.
• Confident in using IT systems and digital platforms.

Responsibilities

• Respond to customer and workshop enquiries for parts and accessories.
• Manage product listings and orders through e-commerce channels.
• Deliver excellent customer service in person, over the phone, and online.
• Support car parts enquiries and coordinate with service and sales teams.
• Maintain accurate records and manage stock using dealership systems.

Skills

Customer service

Organizational skills

IT proficiency

Attention to detail

Team collaboration

Job description

A leading automotive retailer in Oxford is seeking a Parts Advisor to be the key link between customers, workshop, and sales departments. In this varied role, you will respond to enquiries, manage stock, and ensure timely delivery of parts. Candidates should have experience in a customer-facing role, strong communication skills, and confidence in IT systems. The role offers a competitive salary of £33,053 OTE, generous holidays, and training through the BMW Academy.