Solutions Engineer

Rocketlane Corp.; Remote; GBP 51,000 - GBP 88,000; Full time

Job summary

A leading solutions provider is looking for a Solutions Engineer to develop and design scalable solutions that bridge customer needs with product execution. In this high-impact role, you will collaborate across various teams, ensuring that solutions are viable and product-driven. The ideal candidate shall possess strong problem-solving capabilities, a knack for identifying patterns, and experience in the global employment landscape. Join this innovative team and contribute to enhancing customer experiences through effective solutions.

Qualifications

• Strong ability to design detailed and scalable solutions based on complex requirements.
• Expertise in aligning solutions with product capabilities and operational needs.
• Excellent communication skills to convey feasibility and impacts to stakeholders.

Responsibilities

• Design and validate scalable solutions for complex needs.
• Ensure solutions are product-first and operationally runnable.
• Create reusable solution assets and enablement materials.

Skills

Scalable solution design

Cross-functional collaboration

Stakeholder alignment

Job description

London, England, United Kingdom; Dublin, County Dublin, Ireland; Belgrade, Serbia

Location: Remote (EMEA)

Reports to: Senior Director, Product Operations

Role Summary

Multiplier is building a world-class Solutions Engineering function to bridge real-world customer and operational needs with Product & Engineering execution. As a Solutions Engineer, you will partner across Sales, Implementation, CX/CS, Operations, Compliance, Finance, Partnerships, Product, and Engineering to design solutions that are product-first, compliant, and scalable.

This is a high-impact role focused on translating complex requirements into clear solution designs, validating feasibility, and turning repeatable approaches into standards the organization can execute consistently. SEs are the connective tissue between Product and the field, ensuring Multiplier’s product is the winning strategy for every deal and every customer journey.

Core Responsibilities

1. Design and validate scalable solutions for complex needs

   Lead structured discovery for complex use cases across the customer lifecycle and internal operations.

   Design recommended solution approaches with clear tradeoffs, constraints, risks, and dependencies.

   Validate feasibility with Product and Engineering and drive alignment across stakeholders.

2. Ensure solutions are product-first and operationally runnable

   Default to scalable approaches aligned to product capabilities, roadmap, and architecture.

   Identify risks early (compliance, operational impact, supportability) and propose mitigation plans.

   Provide structured pushback on non-scalable requests and propose viable alternatives.

3. Create reusable solution assets and enablement

   Document solution designs as reusable templates, patterns, and reference materials.

   Contribute to playbooks, checklists, and enablement for Sales, Implementation, CX, and Operations.

   Help define “what’s supported” vs. “what requires escalation,” improving consistency and reducing repeat escalations.

4. Provide structured inputs into product planning

   Translate field requirements into clear, high-quality product inputs (gaps, parity needs, workflow improvements, integration needs).

   Quantify impact where possible (revenue, risk, operational effort, customer experience).

   Design solutions that ensure requirements are well-defined and actionable for PMs.

5. Build and apply domain expertise across global employment and payroll

   Maintain and develop working knowledge across:

   • Global Employer of Record (EoR)
   • Global Payroll
   • Global Contractor of Record (CoR)
   • Global HR/Payroll systems
   • Global HR value-added services

   Contribute to strategic initiatives such as productizing strategic countries, improving onboarding experiences, scaling COR/freelancer workflows, and enabling partner/embedded models.

6. Lead with product and drive consistency
   • You Always Lead with Product: You never propose service-heavy solutions when product capability exists or should exist.
   • You push the organization toward product depth, parity, and scalability.
   • You reduce confusion around “what is possible.”
   • You increase consistency of solutioning across the region for all business teams.
7. Bring clarity to complex, multi-domain scenarios

   You clearly document and explain feasibility, risks, and dependencies.

8. Shape the product by identifying patterns

   You see recurring use cases before Product does.

   You help PMs close parity gaps and understand ICP-specific needs.

9. Be a leader in product-driven selling

   Sales trusts your recommendations.

   Product trusts your problem statements.

   Implementation trusts your feasibility insights.

Success Criteria

1. Quality of Solution Designs

   Solutions are scalable, technically feasible, and aligned with product capabilities.

   Reduction in custom workarounds or non-standard solutions.

2. Customer & Cross-Functional Satisfaction

   Positive feedback from Sales, Product, Implementation, and CS.

   Increased clarity and reduced friction during customer onboarding.

3. Influence on Product Quality & Direction

   Clear, high-quality insights provided to Product that shape roadmap decisions.

   Product teams trust your solution patterns and field visibility.

   Faster cycles in pre-sales due to clear solution guidance.

   Higher win rates for use cases where SEs participate.

4. Contribution to Knowledge & Enablement

   Playbooks, documentation, and reusable guides improve team-wide capability.

   Teams across operations, GTM, and post-sales are better equipped due to SE enablement. Drive adoption.

Note: This description excludes application forms and unrelated recruitment boilerplate.