Customer Experience Advisor - Elevate Orders & Care in Ag

Workingatforfarmers; Preston; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading agricultural service provider in the UK seeks a dedicated Customer Service Advisor to deliver tailored service to customers. The role involves managing orders, prescriptions, and complaints, ensuring effective communication throughout the supply chain. Ideal candidates will demonstrate strong problem-solving skills and a commitment to enhancing customer experience. With a focus on training and development, this position offers a unique opportunity in a fast-paced environment, making a significant impact in the agricultural sector.

Benefits

Extensive training opportunities

Personal coaching

Tailored development programs

Qualifications

• Strong communication skills with internal and external stakeholders.
• Ability to manage and resolve customer complaints effectively.
• Knowledge of order and prescription management processes.

Responsibilities

• Manage the flow of order information throughout the supply chain.
• Facilitate veterinary liaison for prescription requirements.
• Enhance complaints service for key accounts.

Skills

Tailored customer service

Order management

Prescription management

Complaint management

Problem solving

Job description

A leading agricultural service provider in the UK seeks a dedicated Customer Service Advisor to deliver tailored service to customers. The role involves managing orders, prescriptions, and complaints, ensuring effective communication throughout the supply chain. Ideal candidates will demonstrate strong problem-solving skills and a commitment to enhancing customer experience. With a focus on training and development, this position offers a unique opportunity in a fast-paced environment, making a significant impact in the agricultural sector.