Remote Chat Support Specialist - Flexible Freelance Hours

Resumonk; Remote; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading technology platform is seeking a Remote Customer Service Chat Specialist to provide support for a top gaming brand. The role involves engaging with customers through chat to resolve inquiries and deliver exceptional service. Ideal candidates have proven customer service experience and exceptional written English skills. This position offers flexibility in working hours, allowing you to choose your own shifts. Join us and redefine customer service with a human touch.

Benefits

Flexible work hours

Incentive-based pay

Global market opportunities

Qualifications

• Proven experience in customer service, ideally within chat or digital support.
• Exceptional written English with strong spelling and grammar.
• Strong attention to detail, empathy, and problem-solving ability.
• Flexibility to work across shifts, including evenings or weekends.

Responsibilities

• Engage with customers through chat to answer questions and resolve issues.
• Deliver accurate support that meets service standards.
• Identify and elevate complex cases to specialist teams if needed.
• Maintain clear documentation of all interactions.

Skills

Customer service experience

Exceptional written English

Problem-solving ability

Attention to detail

Tools

Windows 11

Job description

A leading technology platform is seeking a Remote Customer Service Chat Specialist to provide support for a top gaming brand. The role involves engaging with customers through chat to resolve inquiries and deliver exceptional service. Ideal candidates have proven customer service experience and exceptional written English skills. This position offers flexibility in working hours, allowing you to choose your own shifts. Join us and redefine customer service with a human touch.