Delivery Controller

Dunelm; Doncaster; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading home goods retailer in Doncaster is seeking a Delivery Controller to ensure efficient deliveries and manage stock integrity. The role involves working closely with a team to prepare goods for the sales floor and facilitate effective communication with drivers. Ideal candidates will be proactive, organised, and possess strong teamwork skills. This position offers a supportive work environment focused on delivering outstanding customer experiences.

Qualifications

• Thrive in a fast-paced environment.
• Proactive and eager to learn.
• Willingness to rotate roles.

Responsibilities

• Organise and process deliveries using HHT and Athena systems.
• Support delivery colleagues for smooth stock flow.
• Manage salvage and recycling processes.

Skills

Team player

Organised

Strong communication skills

Customer-first mindset

Job description

Overview

Pay - £7.55 - £12.21 per hour.

At Dunelm, we’re all about creating joy in the home. As a Delivery Controller, you’ll play a key role in ensuring our deliveries run smoothly, our stock is well-managed, and our customers and colleagues feel supported. You’ll be the friendly face behind the scenes, helping to maintain high standards in our warehouse and ensuring stock is ready to hit the shop floor.

16-17 £7.55

18+ £12.21

What you’ll be doing

• Goods Receipting & Stock Integrity
  • Organise and process deliveries with precision using HHT and Athena systems.
  • Attend daily delivery huddles to align with your team and understand your role.
  • Use delivery equipment safely and in line with company policies.
• Teamwork & Communication
  • Work closely with the spotter to ensure stock is ready for the sales floor.
  • Support delivery colleagues by maintaining a smooth and efficient stock flow.
  • Communicate effectively with delivery drivers to verify manifests and volumes.
• Sustainability & Compliance
  • Manage salvage and recycling processes to reduce waste and improve sustainability.
  • Maintain inventory of warehouse essentials like bailer wire and waste bags.
  • Stay up to date with Thrive training for policies, procedures, and compliance.
• Efficiency & Organisation
  • Break down deliveries in a tidy and strategic way to support merchandising.
  • Prepare and process shrinkage and IBTs with duty manager authorisation.
  • Keep the warehouse and yard clean, safe, and well‑organised.

What we’ll look for in you

• A team player who thrives in a fast‑paced environment.
• Someone who’s organised, proactive, and eager to learn.
• Strong communication skills and a customer‑first mindset.
• Willingness to rotate roles and grow your knowledge across the store.

Our Dunelm colleagues work together to support and encourage each other in order to help create a fantastic work environment that feels like home. So, we would like you to feel confident and empowered in your role, be sociable and excited at the prospect of working in an ever‑growing retail environment and provide memorable customer experiences.