Shift Manager Development Programme Position

McDonald's; Sutton; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

An international fast-food chain is looking for a Shift Leader to oversee restaurant operations in Sutton. This role involves managing a team of over 100 employees and driving sales and customer service excellence. Candidates should possess leadership skills and relevant experience in retail or hospitality. The position includes a structured development programme, providing extensive training and opportunities for career growth. The starting hourly rate is £13, increasing to £14 upon qualification, with additional pay for late-night hours.

Benefits

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts

Qualifications

• Experience of managing and leading teams in a customer-focused environment.
• Ability to adapt to varying customer needs.
• Confidence in problem-solving during interactions.

Responsibilities

• Monitor operations and manage a team of over 100 employees.
• Drive restaurant sales and profitability.
• Provide hands-on training to team members.

Skills

Leadership

Customer service

Problem-solving

Communication

Adaptability

Job description

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Evenings, Late Nights and Overnights . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Career Progression and Development

This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands‑on training alongside experienced managers, supported by in‑store learning, external training days, formal courses, and regular check‑ins with the senior management team.

At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.

Starting Hourly Rate

The starting hourly rate is £13. Once fully trained and qualified your hourly rate of pay will increase to £14. Hours worked between 12am-6am receive an additional £2 per hour.

Position Attributes

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...