Shift Leader

McDonald's; Leicester; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A global fast-food chain in Leicester is seeking a Shift Manager to lead and coach a team of over 100 employees. This role requires strong leadership skills, a focus on customer satisfaction, and the ability to work varied shifts, including weekends. The ideal candidate will have experience in managing teams within the hospitality or retail sector. The position offers a competitive benefits package including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Pension scheme enrolment

Meal allowance

Employee discounts

Qualifications

• Experience managing and leading teams in a retail, hospitality, or customer-focused environment.
• Ability to adapt to customer needs and work varied shifts, including weekends and bank holidays.

Responsibilities

• Accomplish shift work requirements by orienting, assisting, and coaching employees.
• Monitor operations, reallocating resources, and solving operational problems.
• Deliver outstanding customer experiences to drive sales and profitability.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.

You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.

This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.

Position Requirements:

• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.

Position Attributes:

You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...