St Martin-in-the-Fields Limited

Arts Council; Greater London; On-site; GBP 80,000 - GBP 100,000; Part time

Job summary

A cultural events organization in London is seeking an Assistant Duty Manager to support the delivery of their events program. The role involves collaborating with a variety of stakeholders and ensuring a high-quality visitor experience. Candidates should have experience in customer service, team leadership, and a passion for the arts. This part-time position requires at least 15 hours a week at a rate of £14.55 per hour, with essential evening availability for performances.

Qualifications

• Demonstrable experience in a busy, customer-oriented environment, preferably in the arts.
• Experience leading large teams in a fast-paced, audience-focused setting.
• Willingness to be hands-on and task-focused.

Responsibilities

• Assist the Duty Manager in delivering the cultural events programme.
• Liaise with staff and external contractors for event setup.
• Manage safety and visitor experience during performances.

Skills

Customer service experience

Team leadership

Time management

Health and safety compliance

Flexible communication

Basic AV knowledge

Job description

To assist the Duty Manager with overseeing the operational requirements of the cultural events programme at St Martin-in-the-Fields.

Job Description

Background

St Martin-in-the-Fields (St Martin's) is a remarkable place to work. Located in the heart of London on Trafalgar Square, we are a place for everyone, everywhere, every day - to worship, reflect, relax, meet, eat and drink, enjoy the arts, and much more. The church is a 300-year-old architectural jewel. We have iconic spaces that attract hundreds of thousands of people to our site each year.

Among the 450+ events we put on every year, St Martin's is particularly well known for its musical tradition both in our regular church services and in our exciting concerts programme. Outstanding music and artists enrich the cultural life at St Martin's. With regular performances from internationally renowned musicians, there's something for everyone to enjoy. We regularly work with some of the most sought-after ensembles including Monteverdi Choir and Orchestra, Gesualdo Six, The Sixteen, BBC Singers, and more.

Nature and scope of the job

The Assistant Duty Manager works directly with the Duty Manager on ensuring the smooth delivery of our cultural events programme throughout the week including a variety of concerts in the church and various acts who perform in the Crypt space.

The successful candidate will liaise with a wide range of stakeholders including colleagues across the site, from the Box Office to the Church Operations team, as well as supporting the Duty Manager in communicating with and supervising external contractors when they are on site. Along with our team of Concert Ushers, you will be responsible for delivering concerts safely and efficiently, with a particular focus on visitor experience.

Currently, live evening performances usually occur on Tuesdays, Thursdays, Fridays, and Saturdays, so availability on these evenings is essential. Timings of events are generally from 7pm to 10pm, although each event is unique.

This role is offered on a part‑time basis, with a minimum of 15 hours per week at a rate of £14.55 per hour.

Job Requirements

Knowledge, skills, and abilities

To be effective in this role you will need to demonstrate knowledge of the following, including formal training where appropriate:

• Demonstrable experience of working in a busy, customer‑oriented environment, preferably in the arts;
• Experience of leading and motivating large teams in a challenging fast‑paced audience‑focused environment;
• Excellent time management skills and general organisational acumen;
• Willingness to be hands‑on and task‑focused;
• Demonstrable commitment to health and safety, fire, and licencing regulations;
• Ability to work calmly under pressure and have a flexible approach to working in a busy environment;
• Ability to communicate clearly, diplomatically, and calmly; and
• Working knowledge and understanding of basic AV set up.

You will also have:

• An interest in and knowledge of the arts;
• Experience of working in an arts venue;
• An energetic, passionate, driven, and ambitious attitude.

Job Responsibilities

See linked job description for list of responsibilities.

Organisation: St Martin-in-the-Fields Limited

Postcode: WC2N 4JH

How to Apply

To apply for this post, please email the following to [e-mail] by Saturday the 28th of February:

• An up-to-date CV detailing your relevant achievements.

Interviews will be held as suitable applications are received. St Martin’s reserves the right to close and appoint to this role within the stated advertising period, and so advises early applications are submitted.