Operations Systems Engineer – Hybrid/Remote

GoCardless; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A growing fintech company in Greater London is looking for an Operations Technical Support specialist. You will operate and enhance technical tools for Customer Operations, KYC and Compliance. Ideal candidates will have experience with Zendesk and API integration, while being passionate about process improvement and technical documentation. This role offers hybrid working options and a commitment to employee well-being and diversity.

Benefits

Dedicated support and medical cover

Work from anywhere for up to 90 days

Equity ownership

Annual leave and wellness days

Qualifications

• Experience in Zendesk and Qualtrics as an admin.
• Familiarity with API integration.
• Strong understanding of version control systems.

Responsibilities

• Operate technical tools for front-line Operations teams.
• Maintain technical documentation and processes.
• Identify and improve team inefficiencies.

Skills

Zendesk

API utilization

Version control tools (e.g., Github)

Process improvement

Curiosity and problem-solving

Tools

Salesforce

Looker

Qualtrics

Ruby

Job description

A growing fintech company in Greater London is looking for an Operations Technical Support specialist. You will operate and enhance technical tools for Customer Operations, KYC and Compliance. Ideal candidates will have experience with Zendesk and API integration, while being passionate about process improvement and technical documentation. This role offers hybrid working options and a commitment to employee well-being and diversity.