Service Desk Engineer: Drive Impact & Tech Growth

Sota Solutions Ltd; Sittingbourne; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading technology provider in Sittingbourne is looking for a dedicated technical support professional to join their team. In this role, you will provide first and second-level support, manage incidents across various technologies, and ensure compliance with company policies. Ideal candidates will have a strong foundation in Microsoft and networking technologies along with exceptional communication skills. Offering competitive salary, benefits, and opportunities for career progression, this position emphasizes innovation and team collaboration.

Benefits

Competitive salary and benefits

Career progression opportunities

Culture of innovation and collaboration

Qualifications

• Strong technical foundation in Microsoft and networking technologies.
• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.
• Problem-solving mindset with attention to detail.
• Team player committed to quality and continuous improvement.

Responsibilities

• Deliver outstanding support across multiple platforms and technologies.
• Manage incidents and requests against defined SLAs.
• Collaborate with colleagues to resolve complex issues.

Skills

Technical foundation in Microsoft technologies

Networking technologies

Communication skills

Problem-solving mindset

Job description

A leading technology provider in Sittingbourne is looking for a dedicated technical support professional to join their team. In this role, you will provide first and second-level support, manage incidents across various technologies, and ensure compliance with company policies. Ideal candidates will have a strong foundation in Microsoft and networking technologies along with exceptional communication skills. Offering competitive salary, benefits, and opportunities for career progression, this position emphasizes innovation and team collaboration.