Head of Digital Adoption

Foot Anstey LLP; Exeter; Hybrid; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading law firm in the UK is seeking a Head of Digital Adoption to lead IT training initiatives and enhance technology proficiency among staff. This pivotal role involves developing strategies, defining KPIs, and managing a team to drive digital transformation. The ideal candidate will have proven experience in digital adoption within professional services, strong communication skills, and a commitment to innovative solutions. Join a progressive firm that values collaboration and professional development.

Benefits

Competitive salary

Performance-linked bonus

Private healthcare

Gym memberships

Flexible working environment

Qualifications

• Proven experience in digital adoption and training, preferably in a law firm.
• Strong understanding of digital transformation principles.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Develop and deliver a digital adoption strategy aligned with firm objectives.
• Create a technology skills framework, assessing proficiency and identifying gaps.
• Define KPIs and report on adoption rates using data to drive insights.
• Design and deliver training programmes in partnership with Talent Development.
• Lead a team of three, providing coaching and mentoring.

Skills

Digital adoption

Training within professional services

User engagement strategies

Analytical skills

Communication skills

Stakeholder management

Team management

Job description

Job Title: Head of Digital Adoption
Ready to lead the way in how our people embrace technology and learn new digital skills at Foot Anstey?
We’re one of the UK’s most forward‑thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.
* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

The role in 60 seconds

• Role: Head of Digital Adoption
• Team: IT
• Location: Hybrid working from Bristol or Exeter
• Working Pattern: Full time
• Why this role matters: This role is all about training and empowering our people to make the most of the technology at their fingertips – helping them work smarter, not harder. You’ll champion new tools and innovations, guiding colleagues through change and ensuring they feel confident and supported every step of the way. You and your team will be the go‑to experts for driving digital confidence across the business.

What you’ll do

This is a pivotal leadership role within our IT team, driving learning initiatives that ensure our people engage with, adopt, and become proficient in the technologies that support their work. You will design frameworks, set measurable goals, and champion a culture of continuous improvement and innovation – supporting the firm’s ambitions for growth and our colleagues use of AI and emerging technologies.

• Develop and deliver a digital adoption strategy aligned with firm objectives, and champion innovative ways of working.
• Create and maintain a technology skills framework, assessing proficiency and identifying gaps.
• Define KPIs and report on adoption rates, using data to drive actionable insights.
• Design and deliver training programmes in partnership with Talent Development, promoting best practice and engagement.
• Lead a team of three, providing coaching and mentoring to support growth.
• Collaborate with stakeholders across Technology, Legal Operations, and Practice Groups to ensure solutions meet user needs.
• Drive the use of innovative solutions and AI, identifying opportunities to improve productivity, quality, and accessibility of legal knowledge.

What we’re looking for

• Proven experience in digital adoption and training within professional services (law firm experience desirable).
• Strong understanding of user engagement strategies and digital transformation principles.
• Excellent analytical skills with the ability to interpret data and influence decisions.
• Exceptional communication and stakeholder management skills.
• Experience managing and developing a team.
• Exposure to introducing innovative and AI‑enabled technologies, including running pilots and assessing outcomes.

Join a seriously ambitious firm

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.

Progressive benefits tailored to you

• Competitive salary and performance‑linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
• An open, flexible working environment.
• Find out more about our benefits and work environment here.

Ready to apply?

• Hit the “Apply Now” button.
• Send us your CV and a quick note on why this role is perfect for you.
• Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
• With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
• We’re here to support your individual needs. If you require any adaptations or adjustments, we’re more than happy to accommodate these. Before your interview, we’ll contact you to discuss the themes we’ll cover and answer any questions you might have.
• If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.

Let’s make your next career move the start of something extraordinary.