Tech Onboarding & Support Specialist

DWF; Manchester; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading global provider of legal services is looking for a Tech Onboarding & Support Specialist in Manchester. The role focuses on creating and delivering engaging training programmes, especially on the Sharedo case management system. Successful candidates will possess strong communication and facilitation skills, alongside a background in L&D. The position will support both virtual and in-person training, ensuring successful system adoption across the organization. This role is part of an inclusive company culture that values diversity.

Qualifications

• Experience in creating and delivering training content.
• Proficiency in designing digital learning content.
• Ability to adapt training style for diverse user groups.

Responsibilities

• Support the development and delivery of training programmes.
• Design and deliver training content across multiple formats.
• Engage with stakeholders to identify training needs.

Skills

Experience working within an L&D, training or similar function

Facilitation skills in both virtual and in-person environments

Excellent communication and presentation skills

Organisational skills with high attention to detail

Ability to engage and influence stakeholders at all levels

IT skills, including proficiency in Microsoft Office

Tools

LMS

Digital adoption platform

Job description

Why join us?

DWF is recruiting for a Tech Onboarding & Support Specialist to join the Tech Onboarding & Support (Learning & Development) team on a 12 month FTC, which delivers consistent, accessible and engaging systems onboarding and training to colleagues across the UK and internationally, with a particular focus on supporting system adoption and continuous improvement, initially through the rollout of the Sharedo case management system.

Responsibilities

You will support the development, delivery and ongoing improvement of system training programmes, initially focused on Sharedo, working closely with the wider Tech Onboarding & Support team and key stakeholders to identify training needs, evaluation opportunities and potential system or process improvements, ensuring alignment with governance and compliance requirements.

You will design and deliver training content across multiple formats, including digital adoption content, classroom and virtual sessions, documentation, guides, presentations and online courses, while taking ownership of specific training programmes and upskilling across others to reduce knowledge dependencies and support continuity.

What will help you succeed in this role?

Essential

• Experience working within an L&D, training or similar function
• Facilitation skills in both virtual and in-person environments
• Excellent communication and presentation skills
• Organisational skills with high attention to detail
• Ability to engage and influence stakeholders at all levels
• IT skills, including proficiency in Microsoft Office

Desirable

• Experience designing digital learning content using an LMS and/or digital adoption platform
• Experience working with legal and/or financial systems or processes
• Exposure to training evaluation or quality assurance frameworks
• Experience working within a large or complex organisation
• Ability to adapt training style for diverse user group
• Interest in innovative learning methods or emerging technologies

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

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