Veterinary Receptionist

DNA Vetcare Ltd; Scunthorpe; On-site; GBP 20,000 - GBP 26,000; Full time

Job summary

A veterinary care provider in Scunthorpe is seeking a Veterinary Receptionist to join their independent practice. The role requires excellent client interaction and organizational skills, with responsibilities including booking appointments, directing clients, and processing payments. This full-time position involves working 4 x 10 hour days, including a weekend rota. Ideal candidates should have prior experience in a similar environment and a passion for animal care.

Qualifications

• Experience in customer service or reception roles.
• Ability to handle and restrain animals as needed.
• Proficiency in booking systems and handling payments.

Responsibilities

• Answer phones and book appointments efficiently.
• Direct clients to the clinic and respond to inquiries.
• Manage insurance claims and payment processing.

Skills

Friendly communication

Client interaction

Organizational skills

Job description

About The Role

Are you looking for a new role in Scunthorpe area? Our fantastic Old Registry Vets in Scunthorpe are seeking a Veterinary Receptionist to join their elite and independent practice.

The position suits a Receptionist who takes pride in delivering the ultimate client experience with a network of excellent Vets, Nurses, and Support teams to hand.

This is a Full-Time position, working 4 x 10 hour days (40 hour week) with a share of 1:5 weekend rota.

Your average day could include

• Answering the phone and booking appointments in a friendly, efficient and caring manner
• Helping direct clients to the clinic
• Answering emails and enquiries
• Ensuring Facebook messages are responded to
• Scanning documents to patients files
• Taking payment at time of treatment
• Advising clients of our Healthcare plan
• Processing / logging Insurance Claims
• Handling and restraining patients

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their teams.