Student Experience Concierge

Luminate Education Group; Leeds; On-site; GBP 25,000; Full time

Job summary

An educational establishment in Leeds is seeking a Customer Experience Assistant to join its team at the Park Lane Campus. This role involves providing guidance to students on their course and career paths in a vibrant environment. Ideal candidates will have relevant experience in customer service, strong communication skills, and good IT knowledge. The position offers a salary of £24,308 per annum along with excellent benefits, including pension schemes and CPD opportunities.

Benefits

Annual leave of up to 44 days plus bank holidays

Pension schemes with employer contributions

Employee wellbeing initiatives

Flexible working opportunities

Qualifications

• Relevant customer service qualifications are required.
• Experience in a customer-focused role is necessary.
• Knowledge of data protection and confidentiality is essential.

Responsibilities

• Provide guidance to help students with course and career choices.
• Handle various enquiries in a dynamic team environment.
• Support students on their educational journey.

Skills

Customer Service qualification/training/experience

Good IT skills

Good communication skills

Attention to detail and accuracy

Problem Solving skills

Literacy and Numeracy at Level 2 or above

Tools

Microsoft Office

Google applications

Job description

An educational establishment in Leeds is seeking a Customer Experience Assistant to join its team at the Park Lane Campus. This role involves providing guidance to students on their course and career paths in a vibrant environment. Ideal candidates will have relevant experience in customer service, strong communication skills, and good IT knowledge. The position offers a salary of £24,308 per annum along with excellent benefits, including pension schemes and CPD opportunities.