Mercedes Benz Digital Sales Advisor

Listers Group; Lincoln; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading automotive company based in Lincoln is looking for a customer service/sales professional to support the growth of their internet sales division. Responsibilities include engaging with customers from enquiries generated by the Mercedes-Benz website and ensuring a high standard of customer experience. Ideal candidates will have dealership sales experience, strong communication and IT skills, and a genuine passion for the motor industry. Competitive basic salary of £25,500 with OTE of £34,500, plus various employee benefits.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on retailers

Long service and loyalty incentives

In-house qualifications

Free Parking

Company Events

Qualifications

• Ideally, previous experience in dealership sales and aftersales.
• Good administrational knowledge required.
• Ability to communicate professionally via phone and email.

Responsibilities

• Contact customers who enquire via the Mercedes-Benz website.
• Identify customer requirements and pass on leads.
• Maintain data accuracy in marketing records.

Skills

Experience in dealership sales

Customer service skills

IT skills

Analytical skills

Communication skills

Tools

Dealer Management System

Job description

Overview

We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers’ in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.

You’ll normally work between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts.

The basic salary is £25,500 with an OTE of £34,500,

Role and responsibilities

• To contact customers who enquire via the Mercedes-Benz website within given timescales
• Identify customer requirements and pass on leads to the Sales Team for follow up
• Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
• Accurately administer details of conversations on our Dealer Management System
• Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
• To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
• To promote other services and products as appropriate

What we are looking for

• Ideally someone with experience in dealership sales and aftersales environments.
• The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
• Good administrational knowledge
• Able to demonstrate a track record of achievement in both sales and customer service
• Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
• Is able to engage customers and build relationships
• Has a genuine interest and passion for the motor industry, keeping abreast of developments
• Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
• Embraces new ideas and thinking; eager to learn and develop their self

In return for your hard work

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events