Parts Manager

Mesh-AI Limited; Maidstone; On-site; GBP 37,000 - GBP 44,000; Full time

Job summary

A leading automotive retailer in Maidstone is seeking an experienced Parts Manager to join their team. The ideal candidate will excel in customer service and possess a technical understanding of the automotive trade. Responsibilities include managing a busy team and ensuring excellent customer interactions. A full UK driving license is necessary as driving prestigious vehicles may be required. This role offers competitive salary and various core benefits for well-being and financial health.

Benefits

Competitive salary

Generous annual leave

Enhanced family leave

Eyecare vouchers

Dental insurance

Discounted gym memberships

Qualifications

• Proven experience in a similar role within the automotive industry.
• Full UK driving license required.
• Fluency in verbal and written communication.

Responsibilities

• Lead team in fast-paced environment.
• Ensure timely processing of customer orders.
• Promote Parts and associated promotions.
• Maintain security of sensitive customer information.

Skills

Customer service

Technical understanding of automotive trade

Communication skills

Attention to detail

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Salary

up to £44,000 OTE (depending on experience)

Hours

44 hours per week, Mon to Fri 8am to 5pm plus Saturday as required

Job Summary

Maidstone Mercedes‑Benz are recruiting for an ambitious and experienced Parts Manager to join our hard‑working and friendly team. As a Parts Manager at our Mercedes‑Benz site, you will be responsible for leading a busy, providing excellent customer service and demonstrating a comprehensive technical understanding of the automotive trade.

Responsibilities

• Lead your team to success in a busy fast‑paced environment
• Ensure that all customers at retail and workshop areas are dealt efficiently and that all orders are processed on the same day
• Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
• Answer customers’ questions regarding technical problems, warranties and repairs in a is easily understood and does not use excessive technical jargon
• Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
• Manage accurate data collection and provide forecasts on departmental performance

Candidate profile

The ideal candidate will have a dedication to flawless customer service and will be passionate about the motor trade industry. Having lots of enthusiasm, drive and motivation is key to consistently achieve fantastic results. Previous experience in a similar position and within the motor trade industry is essential.

You will need to hold a full UK driving license as you may be expected to drive some of the most prestigious cars on the market. The ideal candidate will have excellent communication skills, both verbal and written and can easily develop and maintain working relationships with colleagues, the client base and manufacturers. We’re looking for someone who demonstrates meticulous attention to detail and accurate record‑keeping, is positive & friendly. We’re looking for a Parts Manager who demonstrates integrity, discretion and objectivity with the ability to work well under pressure, handle conflicting demands, and schedule work appropriately.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Equal opportunities

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Employment checks

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note all offers of employment are made subject to a 6 month probation period commencing from your start date.

Privacy Notice

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.