Aftersales Executive

Dubizzle Limited; Macclesfield; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading automotive dealership in Macclesfield seeks a passionate Aftersales Executive to enhance customer satisfaction. In this role, you will manage service appointments, assist customers with inquiries, and promote aftersales products. Ideal candidates will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. The position offers a competitive salary plus bonus, along with numerous benefits including training, holidays, and pension contributions.

Benefits

Mercedes Benz training and leadership programmes

Refer a friend scheme – up to £1000

Funded ongoing training

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 days

Wellbeing Support

Company Pension

On site gym

Qualifications

• Experience in an aftersales or customer service role, preferably within the automotive industry.
• Strong interpersonal skills and a proactive attitude.
• A valid driver's licence is required.

Responsibilities

• Efficiently schedule and manage service appointments for customers.
• Provide updates to customers regarding their vehicles and service status.
• Promote aftersales services to enhance customer experience.
• Collaborate with departments to ensure seamless service delivery.

Skills

Customer service experience

Excellent communication

Organizational skills

Problem-solving attitude

Team collaboration

Job description

Description

LSH Auto is on the lookout for a passionate and professional Aftersales Executive to join our esteemed dealership team. In this role, you will serve as a vital point of contact for our customers, ensuring that their aftersales experience is nothing short of exceptional. You will handle customer inquiries, manage service bookings, and work closely with our service technicians to deliver timely and efficient service.

Your focus on customer satisfaction will be essential as you support customers with their service needs and promote a range of aftersales products to enhance their experience.

Hours - 45. Salary - £30,387 Plus OTE bonus

Key Responsibilities

• Efficiently schedule and manage service appointments for customers.
• Provide accurate information and updates to customers regarding their vehicles and service status.
• Assist customers with their inquiries and resolve any issues with professionalism.
• Promote aftersales services and products to enrich the customer experience.
• Maintain accurate records and assist the team in achieving aftersales targets.
• Collaborate with various departments to ensure seamless service delivery.

The ideal candidate will have

• Experience in an aftersales or customer service role, preferably within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• A proactive and problem-solving attitude toward customer issues.
• The ability to work effectively in a team environment.
• A valid driver's licence is required.

If you have a passion for great service and want to be part of a dynamic team, we would love to hear from you!

Benefits Include

• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme – up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• On site gym