24x7 SOC Analyst - DDoS & Threat Mitigation Expert

CloudFlare; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading internet security company is seeking Security Operations Center Engineers to monitor and respond to security alerts, collaborating with engineering teams to mitigate issues. Candidates should have a strong understanding of internet protocols and experience with customer-facing support. This role includes 24/7 monitoring and communication with clients during active attacks. The company values diversity and offers a flexible on-call schedule.

Responsibilities

• Monitor and investigate proactive alerts to identify attacks.
• Work with Engineering and Operations teams to mitigate attacks.
• Communicate with customers via chat, email, and phone.
• Adhere to SOC SLAs for alert response and customer communication.
• Configure and manage security monitoring rules.

Skills

Strong understanding of internet protocols (TCP, UDP, ICMP, GRE, BGP)

Networking fundamentals

Analysis of traffic for attack anomaly detection

Experience handling attack mitigation

Command line / Bash shell proficiency

Customer Facing or Technical support experience

Strong communication skills

Ability to remain calm under pressure

Ability to work 24x7 rotating shifts

Sysadmin skills (Linux, Mac, Windows)

Knowledge of Cloudflare Security Products

Scripting skills (Python preferred)

Prometheus/Grafana monitoring experience

Packet capture tools (tcpdump, Wireshark)

API/GraphQL experience

Foundational Certifications: BTL1, ISC2 CC

Advanced Certifications: GCIH, GCIA, CISSP

Job description

A leading internet security company is seeking Security Operations Center Engineers to monitor and respond to security alerts, collaborating with engineering teams to mitigate issues. Candidates should have a strong understanding of internet protocols and experience with customer-facing support. This role includes 24/7 monitoring and communication with clients during active attacks. The company values diversity and offers a flexible on-call schedule.