Field Service Technician

Light & Wonder, Inc.; Greater London; Hybrid; GBP 27,000 - GBP 32,000; Full time

Job summary

A leading gaming technology company is seeking a Field Service Technician in Greater London. Ideal candidates have a passion for technology and strong customer service skills. Responsibilities include servicing and installing gaming terminals, maintaining customer relationships, and providing technical support. Training is provided, making this a great opportunity for those transitioning from customer-facing roles. The position offers a competitive salary and a range of employee benefits, including an annual performance bonus and private medical insurance.

Benefits

Discretionary annual performance bonus

Up to 8% employer pension contributions

Private medical insurance

Life Assurance

Employee Assistance Programme

Qualifications

• Passion for technology and willingness to learn new systems.
• Strong customer service and confident communication skills.
• Good time management and ability to meet targets.

Responsibilities

• Install, service, and repair betting and gaming terminals.
• Ensure new shop installations are completed to the highest standards.
• Carry out preventive maintenance and respond to service calls.

Skills

Customer service skills

Strong communication skills

Time management

Interest in technology

Education

Full UK driving license

Tools

Not applicable

Job description

Field Service Technician page is loaded## Field Service Technicianremote type: Hybridlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R320973**Gaming:**Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.**Position Summary**Field Service Technician – [Greater London]**Salary:** £27,250 + £1,300 shift allowance + benefits **Location:** **N, AL, MK, LU, HP, SG, EN, WD & IG** **Hours:** 40 per week, rolling 5 days out of 7At **Light & Wonder**, it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide.We’re looking for several Field Service Technicians to join our team, covering the **N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes**, as well as the wider Greater London area.## This role is ideal for:**Experienced technicians** with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role.**Seasoned delivery drivers or other field-based professionals** who are great with customers, comfortable travelling between sites, and want to take the next step into a **technical career**. (Full training provided).If you enjoy **fixing things**, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.## Key ResponsibilitiesInstall, service, and repair betting and gaming terminals.Ensure new shop installations are completed to the highest standards.Carry out preventive maintenance and respond to service calls.Coordinate and supervise the removal of equipment when required.Maintain strong customer relationships, providing clear operating instructions and updates.Log service visits, incidents, and customer feedback accurately.## What you’ll bringA passion for technology and the willingness to learn.Strong customer service and confident communication skills.Good time management and ability to meet targets.A **full UK driving licence**.Previous technical experience is an advantage but **not essential** – we’ll provide training and support.## What we offer## **Discretionary Annual performance bonus****Up to 8% employer pension contributions****Private medical insurance** (option to add dependents)Life AssuranceEmployee Assistance Programme (EAP)Paid leave for:Your birthday or another special occasionVolunteering/charitable projectsPrioritising your mental health & wellbeingAccess to voluntary benefits (dental, critical illness cover, discount portal, and more)Company van, phone, tablet, tools, and training providedOngoing training, career development, and clear progression opportunities## You may have experience as a:## Field Service Technician, Field Engineer, IT Support, Maintenance Engineer, Electronics Engineer, Electrical Engineer, Installation Engineer, Technical Support, IT Trainer, Customer Engineer.Or you may be looking to **transition from a customer-facing field role (such as delivery driving)** into a long-term technical career.**Qualifications*** A passion for technology and the desire and ability to learn new systems Strong customer service skills Clear and confident communication skills Good time keeping and the ability to work to targets A full UK driving license Applicants with little experience, but relevant qualifications may also be considered Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector *You may have experience of the following: Field Service Technician, Field Engineer, Electronics Field Service Engineer, IT Support, Electronics Engineer, Maintenance Engineer, Electrical Engineer, Technical Support, Installation Engineer, IT Trainer, Field Service Customer Engineer.* ***What we can offer you!*** *Annual performance bonus* *Up to 8% employer pension contributions* *Private medical insurance for you and the ability to add dependents* *Employee Assistance Programme* *Life Assurance* *Paid leave to prioritise your mental health & wellbeing* *Paid leave to work on charitable projects* *Paid leave to celebrate your birthday or another special occasion* *Access to voluntary benefits, like dental insurance, critical Illness cover, discount portal and more* *Training, support and career development***Qualifications**