Field Service Engineer

EVO Group; United Kingdom; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading provider of retail IT services in the United Kingdom is seeking a Field Service Engineer to join their team. The successful candidate will work directly with clients, performing installations, repairs, and general service on various retail IT devices. A clean UK driving licence and significant driving experience are required for this role. The company offers a range of benefits, including discounts, charity work days, and death in service coverage. This role is ideal for customer-focused individuals who enjoy working on the move.

Benefits

Death in Service cover

Evo Lifeworks Perks (discounts on everyday goods)

Birthday voucher

One paid day per year for charity work

Qualifications

• Experience in field service and/or customer service.
• Clean UK driving licence is essential.

Responsibilities

• Deliver on-site swap-out services in line with customer SLAs.
• Collect parts from courier depots as required.
• Support installation projects as required.
• Use the company call management system accurately.

Skills

Excellent written and verbal English

Strong communication and organisational skills

Calm under pressure

Good analytical skills

Defensive driving skills

Tools

Windows

Job description

Overview

Join a Leading Provider of Retail & Hospitality IT Services. Complete Technical Solutions is a market leader in delivering managed IT services to major retail and hospitality brands across the UK. We pride ourselves on excellent service, technical expertise and a customer-first approach — and thanks to continued growth, we're expanding our Field Service team. If you're reliable, customer-focused, and enjoy a role that keeps you on the move, this could be the perfect opportunity for you.

The Role

As a Field Service Engineer (EPOS), you'll be working on customer sites, travelling daily to complete swap-outs, installations, repairs, and general service work on a range of retail IT devices. You'll typically work between 08:30 and 17:30, including alternate weekends as part of the rota.

This role requires significant driving, so a clean UK driving licence is essential.

What You\'ll Be Doing

• Deliver on-site swap-out services in line with customer SLAs
• Provide a professional, customer-focused service at all times
• Collect parts from courier depots as required
• Maintain and audit your van stock
• Follow all processes for parts handling, returns and repairs
• Support installation projects as required
• Use the company call management system accurately (web/mobile)
• Complete all paperwork to customer standards
• Follow all documentation, policies and health & safety procedures
• Attend Head Office for meetings/training when required
• Maintain the company vehicle in a legal and roadworthy condition

Essential

What We\'re Looking For

• Excellent written and verbal English
• Strong communication and organisational skills
• Confident handling difficult people/situations
• Good analytical skills
• Working knowledge of Windows & general IT systems
• Experience in field service and/or customer service
• Calm under pressure, positive attitude, professional approach
• Team player
• Smart appearance
• Defensive driving skills
• Clean driving licence (essential)

Desirable

• Technical engineering background
• IT product repair experience

Company Benefits

• Death in Service cover
• Evo Lifeworks Perks (discounts on everyday goods)
• Birthday voucher
• One paid day per year for charity work

Why Join Us?

You\'ll be part of a dedicated, hardworking team providing essential IT support to some of the UK\'s biggest retail brands. Your work will directly impact customer satisfaction and help maintain service excellence across the UK.