Customer-First Shift Leader — Retail Service Pro

Greggs plc; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent bakery chain in the UK is seeking a passionate Shift Manager to lead the team and ensure exceptional customer service. You will engage with staff, manage food preparation, and maintain shop standards. Ideal candidates will demonstrate leadership, reliability, and have prior supervisory experience in a customer-focused setting. Enjoy competitive hourly pay and a variety of employee benefits including discounts and well-being support.

Benefits

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit-sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matching contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for everyday shopping

Qualifications

• Previous team supervisory experience in a customer-focused environment is preferred.
• Natural leadership abilities and a passion for customer service are essential.
• Availability to meet shift requirements is necessary.

Responsibilities

• Inspire the team to achieve excellent results during each shift.
• Lead by example while serving customers quickly and friendlily.
• Manage food preparation including sandwiches and oven management.
• Maintain fully stocked displays for customer convenience.
• Ensure cleanliness and tidiness of the shop.

Skills

Customer service

Team leadership

Reliability

Job description

A prominent bakery chain in the UK is seeking a passionate Shift Manager to lead the team and ensure exceptional customer service. You will engage with staff, manage food preparation, and maintain shop standards. Ideal candidates will demonstrate leadership, reliability, and have prior supervisory experience in a customer-focused setting. Enjoy competitive hourly pay and a variety of employee benefits including discounts and well-being support.