Community Administrative Assistant

North Devon Hospice; Barnstaple; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A local healthcare organization in Barnstaple seeks a Community Administrative Assistant to provide comprehensive administrative support to the Hospice to Home Team. This role involves processing referrals, preparing correspondence, and coordinating team meetings. Ideal candidates will possess excellent communication skills, high computer literacy, and a calm demeanor. This position promises a supportive work environment with opportunities for development and a range of benefits including generous holidays and flexible policies.

Benefits

Excellent working environment

Flexible family-friendly policies

Cycle to work Scheme

Free on-site parking

Generous holiday allowance

Employee Assistance Programme

Health Cash Plan

Qualifications

• Must have excellent communication skills for direct caller interactions.
• High level of computer literacy is essential for administrative tasks.
• Existing knowledge of medical terminology is beneficial but not required.

Responsibilities

• Process referrals for services and prepare related correspondence.
• Maintain meeting agendas and take notes during sessions.
• Liaise with key contacts and direct phone calls.
• Provide administrative support across the Care Administrator Team.
• Cover reception points as needed.

Skills

Excellent communication skills

High level of computer literacy

Experience with data systems

Calm and approachable manner

Job description

Overview

The Community Administrative Assistant is responsible for providing comprehensive and efficient administrative support to our Community Service with a primary focus on supporting the Hospice to Home Team. The role will provide the right candidate with the opportunity to undertake a range of activities that support our team to deliver outstanding care. This will include processing referrals, preparing and sending correspondence, preparing meeting agenda and taking notes, directing callers and liaising with key contacts within the hospice and in other partner organisations. As a member of the wider Care Administrator Team, you will also contribute to cover arrangements across our teams, in particular sharing responsibility for providing administrative support for the weekly Multidisciplinary Team Meeting on a rotational basis, receiving and processing referrals for any of our services and covering reception points as required. To achieve this, you will have a calm and approachable manner with excellent communication skills. You must have a high level of computer literacy and experience of using data systems. While an existing knowledge of medical terminology would be beneficial, training will be provided if required.

Responsibilities

• Process referrals and receive and process referrals for any of our services.
• Prepare and send correspondence and prepare meeting agendas, as well as take notes during meetings.
• Direct callers and liaise with key contacts within the hospice and with partner organisations.
• Provide administrative support across the Care Administrator Team, including cover arrangements as required.
• Provide administrative support for the weekly Multidisciplinary Team Meeting on a rotational basis.
• Cover reception points as needed.

Qualifications and Skills

• Calm and approachable manner with excellent communication skills.
• High level of computer literacy and experience with data systems.
• While an existing knowledge of medical terminology would be beneficial, training will be provided if required.

Benefits

• An excellent working environment (& beautiful outside areas)
• Flexible & family friendly policies including Maternity, Adoption, Paternity, Shared Parental leave and Pawternity!
• Cycle to work Scheme
• Free on-site parking
• Generous holiday allowance increasing with service
• Employee Assistance Programme (EAP) offering free confidential advice on a range of matters including financial, legal, health and wellbeing
• Health Cash Plan which can include up to 5 children and the option to include partners
• The opportunity to give us your feedback on how we can improve as an organisation

Additional Information

We are there for all the family, do you want to be there too?

If you are interested in joining our team, we would love to hear from you. Informal discussion welcomed, please contact Lin Walkey, Community Palliative Care Service Team Lead, or Abi Daley, Deputy Team Lead, on 01271 344248.

Closing date for completed applications is Friday 27th February 2026. Interviews will be held on Tuesday 10th March 2026.

To apply for this position please click the ‘Apply Now’ button to complete your application and we will be in touch shortly. Please keep an eye on your email for updates about your application (including your junk box).

It is important that the people who work for and with us, or access any of our services, can be themselves and are valued as unique individuals. We welcome applications from all sections of the communities we serve, reflecting the uniqueness of each person, with the aim of continually improving our services. We hold Mindful Employer and Disability Confident accreditation and promote a culture of openness and understanding, providing an inclusive and accessible working environment. We are proud to be a Veteran Aware Employer and welcome applications from members of the Armed Forces, including veterans, reservists and military spouses or partners.

Contacts

If you require this information in large format, please email [e-mail] or call 01271 347238.