Tenancy Services Officer - Housing, Compliance & Income

avalonhousing; Chester; On-site; GBP 35,000; Full time

Job summary

A housing organization is seeking a permanent Tenancy Services Officer in Chester. This role involves managing a patch of 400 to 500 properties, ensuring health and safety compliance, delivering performance against KPIs, and handling customer service excellence. The ideal candidate will have a full UK driver's license and understanding of housing management in the social sector. Competitive salary of £34,050 plus a car allowance. Opportunity to transform service delivery in an innovative organization.

Benefits

Car allowance of £3,879.71

Qualifications

• Full UK driver's license with access to a vehicle.
• Experience in contract management and handling customer queries.
• Ability to deliver performance aligned with KPIs.

Responsibilities

• Complete regular inspections of communal areas according to health and safety regulations.
• Manage performance for KPIs including tenancy sustainment and income.
• Support delivery of corporate objectives to transform service design.

Skills

Understanding of housing management in the social sector

Knowledge of delivering customer service excellence

Understanding of supported accommodation

Job description

A housing organization is seeking a permanent Tenancy Services Officer in Chester. This role involves managing a patch of 400 to 500 properties, ensuring health and safety compliance, delivering performance against KPIs, and handling customer service excellence. The ideal candidate will have a full UK driver's license and understanding of housing management in the social sector. Competitive salary of £34,050 plus a car allowance. Opportunity to transform service delivery in an innovative organization.