Tenancy Services Officer

avalonhousing; Chester; On-site; GBP 35,000; Full time

Job summary

A housing organization is seeking a permanent Tenancy Services Officer in Chester. This role involves managing a patch of 400 to 500 properties, ensuring health and safety compliance, delivering performance against KPIs, and handling customer service excellence. The ideal candidate will have a full UK driver's license and understanding of housing management in the social sector. Competitive salary of £34,050 plus a car allowance. Opportunity to transform service delivery in an innovative organization.

Benefits

Car allowance of £3,879.71

Qualifications

• Full UK driver's license with access to a vehicle.
• Experience in contract management and handling customer queries.
• Ability to deliver performance aligned with KPIs.

Responsibilities

• Complete regular inspections of communal areas according to health and safety regulations.
• Manage performance for KPIs including tenancy sustainment and income.
• Support delivery of corporate objectives to transform service design.

Skills

Understanding of housing management in the social sector

Knowledge of delivering customer service excellence

Understanding of supported accommodation

Job description

# Tenancy Services Officer## Tenancy Services Officer## Tenancy Services OfficerLocationChester, ENGSalary£34.05066k/year - 34.05066k/yearOffice StyleJob TypePermanent**Avalon is currently supporting a client of ours within Cheshire for the recruitment of a Tenancy Services Officer.**The Opportunity:My client in Cheshire is seeking a Tenancy Services Officer on a permanent basis. This role shall cover Cheshire and a patch of 400 to 500 properties. The main areas of the role shall be within Tenancy, Generic Housing and minimal ASB.The successful candidate will:* Complete regular inspections and manage all communal areas to ensure that health and safety regulations are complied with, including keeping areas free from hazards, and implementing the recommendations from Fire Risk Assessments* Deliver performance to various agreed KPIs for each service area covered, including voids, ASB, tenancy sustainment, income and social value* Effective contract management of communal service contractors and resolution of customer queries e.g. grounds maintenance, cleaning* Work collaboratively to ensure aids and adaptations are dealt with effectively and promptly* Support the delivery of corporate objectives, helping transform the way services are designed and delivered to ensure they meet the demand and expectation of customers* Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign upFurther information:* Interviews to commence ASAP* Permanent* £34,050 + Car allowance at £3,879.71* Full-time working pattern – 35hoursRequirements:* Understanding of housing management in the social sector* Knowledge and passion for delivering customer service excellence* Understanding of supported accommodation* Full UK drivers licence with access to a vehicle*Avalon, trading name of Spirehouse Recruitment Limited. Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.*LocationWindermere, ENGLocationHoddesdon, ENG### Tenancy Services Manager### Tenancy Services ManagerLocationOxford, ENGSalary£51k/year - 52k/yearOffice StyleJob TypePermanent